Logistics Coordinator

Job Title: Logistics Coordinator

Job Description: Handles shipments for customers, from the planning stage to the actual movement; performs delivery follow-up. The job will address both domestic and international shipments while ensuring compliance with import/export regulations.

Duties/Responsibilities:

• Revise shipment instructions and quote once received and request information missing if needed.
• Create shipper, consignee, and vendor in the system.
• Collect payment if customer is PIA or COD.
• Schedule daily pickups with several vendors.
• Revise shipment documentation and confirm that cargo and commercial invoice or packing list match.
• Request to commercial support quote once the CSA receives the pre alert from WCA/Agents
• Revise consignment instructions when providing services to WCA.
• Request Electronic Export Declaration authorization to customer and shipper.
• Filling AES if shipment value is over $2,500
• Request bookings as needed.
• Send loading plans with booking and instructions to the warehouse.
• Revise WHR and identify cargo if needed.
• Send OHR to customer as needed and requested depending on the account.
• Generate shipment documentation and send pre alert the ocean and airline, broker, and customers from CW1. (AWB, MBL, HBL, Delivery Order, Pickup Orders, Pre alerts, AN)
• Follow up until cargo arrives to destination and keep the customer updated.
• Notifies the customer on shipment delays and updates related the shipment
• Open consol for all shipments.
• Update milestones.
• Attached shipment documentation on eDocs accordingly.
• Request interchange to vendors that provide drayage service to confirm charges as chassis and demurrages.
• Request invoice to vendor as needed to avoid discrepancies.
• Invoice shipments or provide cost sheet to billing clerk.
• Attached POD to CW
• Respond emails on a timely matter.
• Respond to discrepancies on a timely matter.
• Open disputes with vendors.
• Hacienda transmission of domestic shipments.
• Follow up with customer storage charges if applicable.
• Notify volume changes to direct supervisor and sales representative.
• Notify the customer/sales representative short or damages cargo upon arrival.
• Notify cargo damage to claims department with corresponding backup.
• Revise carrier BOL’s once the cargo is delivered or picked up to report shortage or damages.
• Responsible to manage several on hand reports.
• Report and document any irregularities to Supervisor immediately.

Education and Experience:

• At least 1 year of Logistics or freight forwarding experience is required.
• At least 1 year of direct customer service experience.
• At least 1 year of experience in logistics and supply chain management software (Magaya, Qwyk, and Simpliship preferred).
• A college degree is not required but preferred.

Requires/ Skills/Abilities:

• Excellent communication skills, both written and verbal in English (required) and Spanish (preferred, but not required).
• Good management and organizational skills.
• Strong problem-solving skills.
• Able to collaborate in a team-oriented environment.
• Multi-tasking abilities.
• Able to work under pressure.