Logistics Coordinator

Key Responsibilities

• Handle customer inquiries through phone, email, messaging platforms, and other communication channels.
• Provide customers with accurate updates regarding shipment status, delivery schedules, order details, and related logistics concerns.
• Coordinate with operations, warehouse personnel, drivers, and other concerned teams to address customer requests and delivery issues.
• Monitor deliveries and proactively communicate delays, changes, or other service concerns to customers.
• Receive, document, and follow up on customer complaints, requests, and feedback until properly resolved.
• Assist in coordinating delivery schedules, special instructions, and customer requirements.
• Maintain accurate records of customer transactions, inquiries, delivery updates, and resolutions.
• Escalate complex or urgent customer concerns to the appropriate supervisor or department.
• Ensure that customer concerns are handled professionally, promptly, and in accordance with company policies and service standards.
• Coordinate with internal departments to ensure smooth and efficient fulfillment of customer requirements.
• Perform other logistics, administrative, and customer service-related duties as may be assigned.

Qualifications

• Bachelor’s degree in Customs Administration, Supply Chain Management, Business Administration, or a related field is preferred.
• Previous experience in logistics, transportation, dispatch, or a related role is an advantage.
• Strong communication and interpersonal skills.
• Customer-oriented with good problem-solving and follow-up skills.
• Organized and able to manage multiple customer concerns and tasks simultaneously.
• Proficient in Microsoft Office applications and comfortable using email and other communication platforms.
• Willing to coordinate with different teams and work in a fast-paced logistics environment.
• Can work with minimal supervision while maintaining accuracy and professionalism.