Logistics Coordinator

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Logistics Coordinator. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST be a team player!

Logistics Coordinator Responsibilities:

• Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload

• Coordinate multiple (15-20+) drivers simultaneously to complete 50-100+ expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed

• Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.

• Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.

• Provide accurate and professional customer service.

• Incoming order entry via phone, email, or web.

• Outbound calls to customers with delivery status.

• Provide problem resolution for customers and drivers.

• Accurate and complete documentation of any and all issues.

• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance

• High school diploma/GED required

• Strong knowledge of the metro and surrounding areas

• Transportation Dispatch experience in freight industry

• Knowledge of applicable transportation regulations and laws

• Excellent organizational and time management skills

• Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.

• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.

• Background experience in a customer service environment with problem resolution skills