Logistics Coordinator

Position Summary

The Customer Service Representative coordinates the timely, accurate delivery of finished products to customers, including major retail and supermarket accounts. This position serves as the primary liaison between customers, transportation providers, warehouses, and internal departments to ensure on-time deliveries, resolve shipping issues, and maintain high levels of customer satisfaction

Job Functions & Responsibilities

• Coordinate daily shipments and deliveries to customers and retail distribution centers.
• Schedule transportation with third-party carriers and logistics providers.
• Monitor shipment status and proactively track deliveries to ensure on-time performance.
• Communicate shipment updates, delays, and potential issues to customers and internal stakeholders.
• Respond to customer inquiries regarding orders, delivery status, and transportation concerns.
• Collaborate with Sales, Production, Warehouse, Inventory Control, and Transportation teams to ensure customer requirements are met.
• Resolve shipping discrepancies, delivery exceptions, shortages, damages, and routing issues.
• Review customer orders to verify shipping instructions, appointment requirements, and delivery schedules.
• Maintain accurate shipping records and documentation within company systems.
• Assist with order management and prioritize shipments based on customer needs and production availability.
• Coordinate delivery appointments with customer distribution centers and receiving facilities.
• Work with freight carriers to resolve service failures and minimize disruptions.
• Prepare reports related to delivery performance, customer service metrics, and transportation activities.
• Ensure compliance with customer routing guides and company shipping procedures.
• Support continuous improvement initiatives to enhance supply chain efficiency and customer satisfaction.

Perform other duties as assigned. Embark on a rewarding career journey where your logistical expertise fuels operational excellence! We are committed to fostering an inclusive environment that supports your professional growth while ensuring your contributions make a tangible impact on our supply chain success.

Contact us at 626 787 0013

or email us your resume at [email protected]

Pay: $20.00 - $22.00 per hour

Work Location: In person