Logistics Coordinator

CTST is a vibrant and growing not-for-profit charitable community organisation whose vision is that everyone has access to quality home care and transport support services. We focus on providing reliable, high quality and safe services - transport, home maintenance, social support, disability support, and domestic assistance - to older people and people with a condition preventing them from undertaking daily activities.

Our impact is driven by a dedicated workforce of nearly 500 passionate people supported by over 100 vehicles, modern and sophisticated systems, great attitudes, and most importantly, a consumer-directed approach.

At CTST, we value diversity and foster a workplace culture that is committed to driving innovation, collaboration, professionalism, and respect.

About the Role

Reporting to the Team Leader Logistics, we have a full-time role based in our Launceston office in our transport services area.

 The role is classified at Level 3 of the Social, Community, Home Care, and Disability Services Industry Award (SCHADS) with the benefit of salary sacrifice options.

 The focus of this role is to ensure the delivery of a timely and efficient non-emergency medical and social transport service to CTST passengers and includes the provision of efficient and effective support to drivers via the “Driver Support” phone line along with face to face interactions in the office.

 Key requirements of the positions will be a combination of the following:

• Accurately complete scheduling and data entry of individual and group transport requests

• Ensure scheduling is cost effective including taxi utilisation and paid driving resources

• Identify and action suitable responses to driver sick leave, traffic delays, cancellations, non-responses and any other day to day scheduling issues

• Monitor and manage all actions from inbound calls and the Driver Support cancellations and adjust transport as required

• Action on the day consumer booking amendments utilising your geographical knowledge of Northern Tasmania

• Successfully complete driver rosters

• Effectively use multiple software platforms

• Participate in the ‘After Hours’ support roster as required

• Ensure service is delivered in line with CTST policies and procedures and legislative requirements

About You

We're looking for a reliable, punctual, customer-focused and enthusiastic individual to join our team. If you have the following skills, we'd like to hear from you:

• A strong and confident communicator who can genuinely engage with our drivers and consumers to meet their needs with empathy and understanding whilst balancing their expectations/requests and our service parameters
• Well-developed ability to coordinate and organise workload effectively in an environment subject to change
• Calm, professional manner with a can-do attitude under pressure
• Proactive problem solving skills with the ability to identify issues and work with others, where needed, to consider solutions prior to implementing
• Prior demonstrated experience in scheduling and rostering
• Demonstrated competence in the use of Microsoft Office, web-based systems, CRM databases, fleet systems
• Previous experience in a similar position within the aged care, transport or not for profit environment is an advantag

 All CTST employees must:

• hold a current driver’s licence
• have a Working with Vulnerable Persons Card (or be willing to obtain)
• be willing to obtain a National Police Check
• be an Australian Resident or hold an Australian Working Visa

To obtain a copy of the position description, please visit our website at www.ctst.org.au/work-with-us

Applications must be made via Seek and include a current resume and cover letter detailing your experience relative to the position.

If you have any enquiries about the position, please contact [email protected]

Interviews may commence at any time.

We look forward to hearing from you!

CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported!