Logistics Coordinator

Job Title: Logistics Coordinator with a background in customer service

Industry: Scrap / Recycling Industry

Location: Chicago, IL / Remote

Job Type: Full-time

Reports To: Operations / Department Manager

Position Summary:

We are seeking a dedicated and detail-oriented Logistics Coordinator to join our team in the scrap and recycling industry. The ideal candidate will act as a liaison between customers and internal teams, ensuring the highest level of service is delivered. This position requires excellent communication skills, a solid understanding of industry practices, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, and text.
• Provide accurate information regarding scrap pricing, accepted materials, and company policies.
• Create and manage customer loads, pickups, and delivery schedules.
• Coordinate with dispatch, yard, and sales teams to ensure timely service and accurate documentation.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Assist in maintaining customer accounts, including billing inquiries and payment processing.
• Stay informed on current market trends and pricing in the scrap industry.
• Support administrative tasks such as data entry, report generation, and filing as needed.

Qualifications:

• Associate's or Bachelor's degree required.
• 2+ years of experience in customer service; experience in the scrap or recycling industry is highly desirable.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with industry-specific software is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Familiarity with materials commonly handled in scrap operations (e.g., ferrous, non-ferrous metals) is an asset.

Working Conditions:

• Standard business hours; occasional overtime may be required.
• Must be comfortable working in a fast paced environment and collaborating with operations staff.

Compensation and Benefits:

• Competitive salary based on experience
• Health insurance
• Paid time off and holidays
• Retirement plan options

Pay: $21.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Do you have experience in the scrap or recycling industry?

Work Location: Remote