Logistics Coordinator

Logistics Coordinator

Logistics Coordinator

ilines-international-cma

Remote, Ciudad De México, Ciudad De México, Mexico

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Non-Negotiable

SkillsYears of Experience First LanguageLocation

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

We are seeking a detail-oriented and proactive Logistics Coordinator to support our sales and operations teams. This role focuses on re-engaging leads, coordinating shipment logistics, and ensuring seamless communication between clients, suppliers, and internal departments. The ideal candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment.

Job Overview

• Employment Type:

  Full-Time Independent Contractor

• Department:

  Customer Service/Support

• Job Level:

  Intermediate

Education & Experience

• Years Of Experience:

  3 Years

• Business Model:

• Minimum Education Level:

• Qualification:

Skills

• Tools/Platforms:

  Dialer / Phone Systems

  Microsoft Excel

  Microsoft Word

  Email Tools (Gmail/Outlook)

• Additional Skills:

  None

• Common Methodologies/Frameworks:

  Email Marketing Campaign Management

  Segmentation & List Management

  E-Commerce Retention Marketing

  Customer Support Workflow Management

• Additional Skills:

  None

• General Skills:

  Customer Relationship Management (CRM)

  Strong Client Relationships

  Logistics Coordination

  Supplier Relationship Management

• Additional Skills:

  None

• Soft Skills:

  Ethics

  Networking

  Communication

  Empathy

  Organization

  Data Management

• Additional Skills:

  None

Requirements

• Technological Requirements:

• Language:

  English

• Location:

  Mexico

Responsibilities

• Proactively contact and re-engage existing leads via phone and email to validate interest in international shipping services and route qualified opportunities to the sales team.
• Provide support to the Operations and Logistics departments in day-to-day activities.
• Coordinate shipment scheduling, planning, tracking, and status updates.
• Liaise with overseas suppliers, domestic trucking companies, warehouses, and international shipping carriers to ensure timely and safe delivery.
• Monitor shipment progress and provide clients with regular updates on schedules and status.
• Perform accurate and timely data entry related to shipments and customer interactions.
• Collaborate cross-functionally with internal teams to ensure efficient shipping operations.
• Handle customer service concerns, including investigating and resolving shipment discrepancies, damages, or service-related issues.
• Support additional tasks and responsibilities as needed to meet departmental and company objectives.

Qualifications & Skills

• Proficiency in Microsoft Office tools (Word, Excel, OneDrive).
• Strong attention to detail with a high level of accuracy and organization.
• Excellent communication skills, both written and verbal, especially via phone and email.
• Ability to work collaboratively in a team-oriented environment.
• Strong multitasking skills with the ability to manage competing priorities.
• Ability to work under pressure and meet deadlines.
• Adaptable and quick to learn new systems and technologies.

Working Hours

• Monday:

  9 A.M. - 6 P.M.

• Tuesday:

  9 A.M. - 6 P.M.

• Wednesday:

  9 A.M. - 6 P.M.

• Thursday:

  9 A.M. - 6 P.M.

• Friday:

  9 A.M. - 6 P.M.