Logistics Coordinator

About this role:

The Logistics Coordinator plans and manages the delivery and collection of medical and rehabilitation equipment across our Port Melbourne, Pakenham, Geelong and Altona North sites. Working with our drivers and cross functional departments, you’ll make sure every delivery, collection and visit is on time and accurate. You will build daily schedules, coordinate with the Warehouse team, support drivers on the road and keep clients and their health professionals informed. Your schedules directly shape client experience, driver safety and the quality of the service we deliver.

Key responsibilities

• Build and publish daily delivery and collection schedules for drivers across all sites

• Prioritise urgent work such as hospital discharges and palliative care, balanced against client availability, vehicle capacity and travel time

• Sequence runs using our software and route planning tools to protect delivery windows and reduce kilometres travelled

• Allocate the right vehicle, equipment and crew for every job, including two-person lifts for heavy or awkward items

• Re-plan in real time for urgent requests, cancellations, traffic and vehicle issues, and communicate changes promptly

• Generate accurate equipment pick sheets and manage priorities and cut-off times with the Warehouse team

• Monitor the preparation and loading of equipment so the correct items, accessories and paperwork leave with every vehicle

• Confirm delivery and collection times with clients, families, carers, OTs, physiotherapists, case managers and support coordinators

• Resolve failed or rescheduled deliveries and collections with clients, their support networks and the Customer Service team

• Act as the first point of contact for drivers on the road, providing real-time support with access, client contact and route changes

• Identify trends in failed deliveries, delays and client feedback, and recommend practical improvements

About you

• Experience scheduling, coordinating or dispatching people, jobs or deliveries in a fast-paced environment
• Strong organisational and prioritisation skills, and the ability to stay calm when plans change
• Warm, clear communication, including with people who may be unwell, distressed or have communication needs
• Problem-solving and sound decision-making
• Attention to detail and pride in accurate records
• Confidence with computer systems and Microsoft Office, and willingness to learn our internal systems
• Experience with route planning or transport management software, asset tracking or logistics (desirable)
• Experience in the healthcare, disability or aged care field (desirable)

About us

Rehab Hire & Sales is an NDIS registered provider committed to the safety and wellbeing of every participant. This is a risk-assessed role, and all employees must comply with the NDIS Practice Standards and NDIS Code of Conduct. Before starting, you must hold a current NDIS Worker Screening clearance, plus a Working with Children Check and National Police Clearance as required. You must keep all clearances current throughout employment and complete mandatory NDIS compliance and safeguarding training as directed by management.

We welcome applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ people, people of all ages and people from culturally and linguistically diverse backgrounds. If you need any adjustments to apply, let us know.

Full-time, Monday to Friday, 8:30 AM to 5:00 PM, based at our Port Melbourne head office.