Logistics Coordinator

Renaissance Recovery is hiring a Logistics Coordinator to help individuals access treatment by coordinating approved transportation from booking through arrival. This role verifies travel details, communicates clear instructions, monitors trips in real time, and responds to changes along the way. The ideal candidate is organized, responsive, and calm under pressure, with a strong commitment to safety, confidentiality, and respectful service.

Compensation: $22–$33 per hour

Key Responsibilities

• Verify transportation requests, approvals, traveler details, destinations, timing, and any mobility or safety needs before booking.
• Research and book approved air, rail, ground, or other transportation using designated systems and vendors.
• Provide clear itinerary, pickup, luggage, identification, contact, and arrival instructions.
• Monitor active trips and respond promptly to delays, cancellations, missed connections, failed pickups, or changes in facility readiness.
• Maintain accurate records of confirmations, costs, approvals, communications, vendor details, receipts, and arrival or handoff notes.
• Coordinate with Admissions, Business Development Liaisons, facilities, vendors, and families to support a clear handoff through arrival.
• Escalate safety, authorization, financial, privacy, clinical, or travel barriers to the appropriate leaders without delay.

Minimum Requirements

• 1 Year of experience in travel coordination, dispatch, transportation, healthcare access, or logistics.
• Strong attention to detail and the ability to manage schedules, multiple tasks, and changing travel plans.
• Clear written and phone communication skills.
• Comfort using computer systems, designated booking tools, and business software.
• Dependable shift coverage and calm judgment when plans change.
• Ability to follow confidentiality, HIPAA, safety, and expense policies.

Key Competencies

• Accurate verification of travel requests, traveler details, and approvals
• Organized and careful travel booking
• Clear, respectful communication with travelers and support teams
• Real-time trip monitoring and problem-solving
• Accurate documentation and expense tracking
• Timely escalation of safety, authorization, privacy, and travel concerns
• Effective coordination with internal teams, vendors, and families

Knowledge

• Understanding of travel coordination, itinerary details, vendor communication, and schedule management.
• Ability to recognize travel disruptions and coordinate an appropriate response.
• Understanding of confidentiality, safety, authorization, and expense requirements.

PhysicalWork Requirements

• Primarily computer-based work in an environment that is usually quiet.
• Frequently required to sit.
• Occasionally lift or move up to 25 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

If you're organized, dependable, and skilled at keeping plans on track, email your resume to [email protected] for preferred consideration.