Logistics Coordinator

Position Summary

The Logistics Coordinator – Shipping is responsible for coordinating daily outbound shipments to ensure products are accurately prepared, packaged, documented, scheduled, and delivered to customers on time and in accordance with all applicable customer, government, military, and export shipping requirements.

This position works closely with warehouse, production, customer service, purchasing, carriers, freight forwarders, and customers to manage the shipping process from order release through final delivery.

The position requires a strong understanding of customer-specific shipping requirements, including special packaging, labeling, documentation, routing, and delivery specifications. The Logistics Coordinator will be responsible for ensuring each shipment meets the unique requirements established by individual customers, as well as applicable government, military, and ITPO requirements.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced manufacturing or distribution environment. Strong communication, problem-solving, and follow-through skills are essential. Experience with military, government, export, and international shipping is highly desirable.

Key Responsibilities

Shipping Coordination

• Coordinate daily outbound shipments and ensure orders are shipped accurately and on schedule.
• Schedule pickups with common carriers, LTL/FTL providers, parcel carriers, freight forwarders, and other transportation partners.
• Prepare shipping documentation, including bills of lading, packing slips, labels, commercial invoices, export documentation, and other required paperwork.
• Verify shipment quantities, product information, addresses, and customer requirements prior to shipment.
• Coordinate with warehouse personnel to ensure orders are picked, packed, labeled, and staged for shipment.
• Monitor shipment status and proactively communicate delays or changes to internal teams and customers.
• Track shipments and investigate delivery issues, shortages, damages, and other discrepancies.
• Ensure shipments meet customer-specific routing, packaging, labeling, documentation, and delivery requirements.
• Review customer purchase orders and shipping instructions to identify special requirements before shipment.
• Maintain awareness of customer-specific shipping specifications and ensure requirements are consistently followed.

Military, Government & Special Shipping Requirements

• Coordinate shipments requiring military, government, and other specialized transportation requirements.
• Ensure shipments comply with applicable military, government, customer, and ITPO shipping requirements and specifications.
• Review and follow customer-specific shipping instructions, routing guides, packaging specifications, labeling requirements, and documentation requirements.
• Coordinate special packaging requirements, including customer- or contract-specific packaging, preservation, labeling, marking, and handling instructions.
• Ensure products are packaged appropriately for the method of transportation and the applicable customer or government requirements.
• Verify that required military and government documentation is complete and accurate prior to shipment.
• Maintain familiarity with ITPO requirements and ensure applicable shipping procedures and documentation are followed.
• Work closely with internal departments to resolve discrepancies or missing information that could prevent a shipment from being released.
• Maintain organized records of special shipping requirements and customer-specific specifications.
• Stay current on changes to customer, military, government, and export shipping requirements that affect assigned shipments.

Export & International Shipping

• Coordinate domestic and international export shipments in accordance with applicable requirements.
• Prepare and/or coordinate required export shipping documentation, including commercial invoices, packing lists, export documentation, and other applicable paperwork.
• Maintain familiarity with DHL and other international shipping providers and their shipping processes.
• Coordinate DHL shipments, including shipment preparation, documentation, scheduling, tracking, and issue resolution.
• Verify international shipping addresses, consignee information, country requirements, and other shipment details prior to release.
• Work with internal teams, customers, carriers, and freight forwarders to resolve export shipping issues and documentation discrepancies.
• Ensure shipments are processed in accordance with company procedures and applicable export requirements.

Carrier & Freight Management

• Communicate with carriers to schedule pickups and resolve transportation issues.
• Obtain freight quotes and assist with selecting appropriate carriers and shipping methods.
• Review freight charges and shipping documentation for accuracy.
• Maintain carrier information and support ongoing carrier relationships.
• Coordinate with DHL and other parcel and international carriers as required.
• Assist with identifying opportunities to reduce freight costs and improve delivery performance.

Customer & Internal Communication

• Serve as a point of contact for customers regarding shipment status, delivery dates, transportation questions, and special shipping requirements.
• Communicate closely with Customer Service, Sales, Production, Warehouse, Purchasing, and other departments.
• Review and communicate customer-specific shipping requirements to the appropriate internal teams.
• Provide accurate and timely updates regarding order and shipment status.
• Respond to shipping-related questions and resolve issues professionally and efficiently.
• Escalate potential compliance, packaging, documentation, or shipment issues prior to shipment when necessary.

Systems & Documentation

• Enter and maintain accurate shipping and order information in the ERP and/or shipping system.
• Maintain organized shipping records and documentation.
• Maintain customer-specific shipping instructions, routing guides, packaging requirements, and other shipment specifications.
• Generate shipping, freight, and delivery reports as needed.
• Monitor and maintain accurate shipment information to support invoicing and customer service.
• Assist with audits and documentation requirements.
• Ensure shipping records provide appropriate documentation and traceability for customer, government, military, and export shipments.

Inventory & Warehouse Support

• Coordinate with warehouse and production teams to ensure products are available and ready for scheduled shipments.
• Assist with investigating inventory or shipment discrepancies.
• Support physical inventory counts and cycle counts as needed.
• Ensure finished goods are properly packaged, labeled, marked, and prepared for transportation.
• Coordinate special packaging requirements with warehouse and production personnel.

Process Improvement

• Identify opportunities to improve shipping processes, reduce errors, control freight costs, and improve on-time delivery.
• Assist with developing and documenting standard operating procedures for shipping activities.
• Track key shipping metrics such as on-time shipments, freight costs, damages, documentation errors, and delivery performance.
• Participate in logistics and continuous-improvement projects.
• Identify recurring issues related to customer-specific requirements, packaging, documentation, or carrier performance and recommend process improvements.

Qualifications

• 2+ years of experience in shipping, logistics, transportation, supply chain, or a related field.
• Manufacturing or distribution experience preferred.
• Experience coordinating outbound shipments and working directly with carriers.
• Experience working with customer-specific shipping requirements, routing guides, packaging specifications, and documentation requirements.
• Familiarity with LTL, FTL, parcel, and/or freight shipping.
• Familiarity with DHL and international/export shipping processes.
• Knowledge of special packaging, labeling, marking, and documentation requirements preferred.
• Experience with military, government, defense, or contract-specific shipping requirements preferred.
• Familiarity with ITPO requirements preferred.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple shipments and deadlines.
• Strong written and verbal communication skills.
• Strong problem-solving and follow-through skills.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Experience with ERP, WMS, TMS, or shipping software preferred.
• Ability to interpret and follow detailed customer and contract-specific shipping instructions.

Preferred Qualifications

• Experience in a manufacturing environment.
• Experience with domestic freight and carrier management.
• Experience with military or government shipping.
• Experience with special or contract-specific packaging requirements.
• Experience with export and international shipping.
• Familiarity with DHL and other international parcel/freight carriers.
• Knowledge of bills of lading, freight documentation, export documentation, and shipping requirements.
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.
• Experience with customer-specific routing guides and shipping requirements.
• Experience monitoring freight costs and on-time delivery metrics.
• Experience working with ITPO or other government/customer-specific shipping requirements.

Key Competencies

• Organization & Time Management
• Attention to Detail
• Customer Service
• Communication
• Problem Solving
• Accountability & Follow-Through
• Teamwork & Collaboration
• Ability to Prioritize
• Adaptability
• Process Improvement
• Compliance & Documentation
• Ability to Follow Detailed Specifications
• Shipping & Logistics Knowledge

Pay: $24.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Garfield Heights, OH 44125 (Preferred)

Ability to Relocate:

• Garfield Heights, OH 44125: Relocate before starting work (Preferred)

Work Location: In person