Logistics Coordinator

Brief Description Job Title: Logistics Coordinator

Employment Type: Full-time

About Precision IO Group Precision IO Group is a newly formed entity created through the combination of Quantum Surgical and NeuWave Medical — bringing together complementary technologies, expertise, and global capabilities in interventional oncology.

The Group is dedicated to advancing cutting-edge innovation that empowers physicians to deliver precise, minimally invasive cancer treatments and improve outcomes for cancer patients. By integrating robotics, AI and enabling remote procedures, the Precision IO Group aims to transform the standard of care in tumor ablation and interventional oncology procedures.

Dedicated to elevating interventional oncology programs and outcomes, Quantum Surgical and NeuWave Medical integrate advanced robotic guidance with precision microwave ablation, empowering physicians to treat more challenging lesions for more patients with consistent, evidence-backed solutions.

Position Summary The Logistics Coordinator supports the NEUWAVE™ Microwave Ablation System business by providing exceptional customer service and transactional support to both internal and external customers via phone and email. Primary functions include managing shipping logistics, processing incoming product orders and product return requests, and handling customer inquiries and problems.

The NEUWAVE™ Microwave Ablation System is designed with the premise that each patient and each lesion is unique. The system has a range of probes with distal energy control, multi-probe capabilities, and TISSU-LOC Technology, along with advanced visualization and guidance software, enabling interventional radiologists to efficiently tailor ablation zones and confirm margins.

Key Accountabilities Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and company procedures and guidelines, this position will:

• Process and manage customer orders and returns, ensuring accuracy, timeliness, and compliance.
• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Communicate order status updates to customers and internal stakeholders.
• Coordinate international shipments, ensuring compliance with export regulations and documentation.
• Prepare and review export paperwork (commercial invoices, packing lists, certificates).
• Liaise with freight forwarders, customs brokers, and carriers to ensure timely delivery.
• Monitor export schedules and proactively resolve delays or issues.
• Maintain knowledge of global trade compliance requirements and update processes accordingly.
• Track capital equipment in house and in the field.
• Maintain data integrity in ERP systems and resolve discrepancies promptly.
• Review and clean up customer case data in the ERP system.
• Assist with inventory checks and backorder management to minimize delays.
• Support compliance with pricing, terms, and contractual obligations.
• Investigate and resolve customer complaints, ensuring a positive resolution experience.
• Escalate issues that need evaluation to the Quality team.
• Develop and maintain a high degree of knowledge of the entire product portfolio.
• Ensure personal compliance with all federal, state, local, and company regulations, policies, and procedures.
• Policies: Know and follow company policies and procedures related to work performed in the area of responsibility.
• Training: Complete training in the area of responsibility within the allowed time period.
• Safety: Follow all policies and procedures to ensure a safe operating environment.
• Perform other duties as assigned.

Education, Experience & Skills

• High school diploma or equivalent required; Associate's degree desired.
• 2–4 years of work experience, preferably in the medical device industry.
• Previous logistics experience preferred.
• Experience with ERP systems (NetSuite preferred).
• Ability to coordinate and execute a high volume of diverse assignments, effectively handling competing priorities while maintaining a high attention to detail and quality.
• Strong customer service skills.
• Excellent interpersonal, verbal, and written communication skills, including strong grammar skills.
• Curious, driven to achieve, and willing to challenge and ask thoughtful questions.
• Demonstrated ability to positively manage working relationships.
• Ability to work independently with minimal supervision, as well as collaboratively with others.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Physical Requirements

• Ability to work a standard schedule of Monday – Friday, 8:00 am to 5:00 pm.
• Office-based or remote work environment with extended periods of computer and phone use.

Location This position will be based in Madison, WI (preferred). Remote work within the United States may be considered.

Equal Opportunity Employer Precision IO Group is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.