Logistics Coordinator

Position Overview

We are looking for a proactive and detail-oriented Logistics Coordinator to support our Account Executives and ensure the successful execution of customer shipments. This position is responsible for scheduling shipments, securing reliable carriers, negotiating competitive rates, monitoring carrier performance, and ensuring all assigned loads are covered and shipped as scheduled.

The ideal candidate is highly organized, comfortable working in a fast-paced environment, and capable of communicating professionally with customers, carriers, and internal teams. Previous logistics experience is not required, as comprehensive training will be provided.

Essential Job Functions

• Book and schedule all shipments assigned to the Account Executive or team.
• Communicate directly with Account Executives and the leadership team regarding shipment status, carrier coverage, and operational needs.
• Use different systems, technology platforms, and tools to locate and secure the appropriate equipment for customer shipments.
• Assign qualified carriers based on shipment requirements, service expectations, and profitability targets.
• Negotiate carrier rates while remaining within established cost and profitability targets.
• Develop relationships with core carriers to improve service consistency and reduce reliance on load boards.
• Post all available shipments to the internal load board.
• Ensure all shipments scheduled for the day are covered and expected to move as planned.
• Monitor carrier performance and promptly report service failures, delays, or potential shipment disruptions.
• Maintain productive working relationships with customer representatives, motor carriers, Account Executives, and other employees.
• Understand the operational metrics that contribute to team profitability, including call statistics, revenue, net revenue, load counts, variance to target, and variance to maximum.
• Enter, maintain, and update shipment information accurately within the company’s systems.
• Provide timely updates and assist in resolving issues that may affect shipment execution or customer service.
• Perform other duties based on business needs or as assigned by management.

Minimum Requirements

• Strong verbal and written English communication skills, including professional phone and email communication.
• Ability to manage multiple responsibilities and priorities in a fast-paced environment.
• Strong data-entry skills with a high level of accuracy and attention to detail.
• Effective time-management and organizational skills.
• Ability to communicate clearly and professionally with internal and external customers, carriers, suppliers, and business partners.
• Strong analytical and problem-solving abilities.
• Customer-service-oriented mindset and willingness to take ownership of assigned responsibilities.
• Ability to learn and work efficiently with different systems and technology platforms.
• Previous logistics experience is not required; training will be provided.

Benefits

• Competitive salary
• Private medical insurance
• Permanent employment contract
• Professional growth opportunities
• Benefits established by Honduran labor law
• Employee savings fund