Logistics Coordinator

Neighbourly Care provides personalized support services that help individuals remain comfortable and supported in their homes. Our team values reliability, kindness, and strong relationships with the people we work with and for. We are currently seeking a Full-Time Logistics Coordinator who enjoys connecting with people with a customer service attitude, staying organized and solving problems in a fast-paced, team-based environment. This role is ideal for someone who is detail oriented, adaptable, and comfortable using technology to coordinate schedules, communicate changes, and ensure clients receive timely and reliable service.

Duties & Responsibilities:

• Provide outstanding customer service in a team-based environment.
• Utilize AlayaCare to create, update, and maintain accurate client and caregiver schedules.
• Coordinate and assign visits within established criteria and in a timely manner
• Identify, troubleshoot, and follow up on scheduling issues or service gaps to help ensure continuity of care.
• Communicate with all parties in a timely manner when a scheduling change occurs
• Monitor scheduled visits and caregiver clock-ins and clock-outs through AlayaCare, following up on missed or late visits as needed.
• Respond to last-minute scheduling changes and unexpected challenges while maintaining a high level of accuracy and attention to detail.
• Perform general office duties and routine clerical tasks to support daily operations.
• Protect the confidentiality of client and employee information in accordance with HIPPA and company policies and procedures.
• Contribute to continuous improvements in scheduling processes, communication, and overall service delivery.

Schedule & Availability:

• Full-time Monday to Friday 8am-4pm in-person, with a hybrid work arrangement upon completion of the probationary period available.
• Availability to participate in an on-call rotation, including one weekday and one weekend per month. One weekend annually which is a statutory holiday/long weekend.

Computer and Technology Knowledge:

• Proficiency in Google Workspace applications.
• Experience using AlayaCare or similar software and the ability to learn the platform effectively.
• Comfortable with using computer based systems and mobile applications.

Work Conditions and Physical Capabilities:

• Ability to work effectively in a fast-paced environment.
• Ability to work under pressure and adapt to changing priorities and deadlines.
• Strong attention to detail and accuracy.
• Willingness to collaborate with team members to achieve positive results outcomes for clients and caregivers.
• Strong organizational, time management and problem solving skills.
• Positive attitude and a flexible, solution-focused approach to daily challenges.

Requirements:

• Minimum of one year of scheduling or similar experience.
• Strong communication, organizational, and time-management skills.
• Excellent attention to detail and problem-solving abilities.
• Comfortable using Google Workspace, AlayaCare (or similar), and mobile applications.
• Ability to adapt to changing priorities in a fast-paced environment.
• Positive attitude and ability to work independently and collaboratively.
• Availability for weekday and weekend on-call rotation.

Pay: $19.00-$22.00 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Work Location: In person