Logistics Coordinator (Fully Remote)

We're Hiring: Logistics Coordinator (Fully Remote)

Location: Philippines | 100% Work From Home
Employment Type: Full-Time
Work Schedule: North American Business Hours
Company: Confidential

About the Role

We are looking for a highly organized, proactive, and customer-focused Logistics Coordinator to support our North American logistics operations.

This position combines logistics coordination, inbound and outbound call handling, shipment monitoring, and customer service to ensure efficient and timely transportation operations.

The ideal candidate is an excellent English communicator who thrives in a fast-paced environment, can manage multiple priorities, and takes ownership of operational issues through resolution.

Key Responsibilities

Logistics Coordination & Shipment Management

• Coordinate daily pickup, transportation, and delivery activities across North America.
• Monitor shipments, track delivery milestones, and proactively address delays or service exceptions.
• Work closely with drivers, carriers, dispatch teams, warehouses, and customers to ensure timely execution.
• Arrange and confirm pickup and delivery schedules, appointments, and transportation requirements.
• Resolve operational issues, including missed pickups, delayed deliveries, scheduling conflicts, and shipment discrepancies.
• Maintain accurate shipment records, tracking updates, and operational documentation.

Inbound & Outbound Communication

• Handle inbound and outbound calls with North American customers, carriers, drivers, and logistics partners.
• Proactively contact stakeholders to confirm shipment status, delivery schedules, and operational requirements.
• Respond promptly and professionally to inquiries, service requests, and shipment-related concerns.
• Provide timely updates and escalate critical issues to the appropriate teams.
• Maintain clear, accurate, and professional communication through phone, email, and other operational platforms.

Customer Service & Operational Support

• Deliver a high standard of customer service while managing time-sensitive logistics requirements.
• Coordinate with internal teams to resolve shipment issues and minimize service disruptions.
• Ensure timely documentation, data entry, and system updates.
• Identify opportunities to improve coordination, communication, and operational efficiency.
• Support operational reporting and other logistics-related activities as needed.

Qualifications

• At least 2 years of relevant experience in logistics coordination, transportation, dispatch, freight operations, or customer service.
• Excellent verbal and written English communication skills – Required. Must be confident and articulate when communicating with North American customers, carriers, and business partners.
• Proven experience handling inbound and outbound calls – Required, preferably in a high-volume, customer-facing environment.
• Experience supporting the North American market (United States and Canada) is highly preferred.
• Strong organizational, multitasking, problem-solving, and time management skills.
• Ability to manage time-sensitive shipments, address operational issues, and work effectively under pressure.
• Familiarity with Transportation Management Systems (TMS), shipment tracking platforms, and Microsoft Office or Google Workspace.
• Strong attention to detail and accuracy in documentation and system updates.
• Ability to work independently, take ownership of tasks, and maintain productivity in a fully remote environment.
• Willingness to work North American business hours – Required.

What We're Looking For

We are looking for someone who can keep shipments moving, customers informed, and logistics operations running smoothly.

The successful candidate should be:

• An excellent communicator – Confident handling phone conversations with English-speaking customers, carriers, and drivers across North America.
• Proactive and resourceful – Anticipates potential shipment disruptions and takes action before issues escalate.
• Organized and detail-oriented – Capable of managing multiple shipments, calls, and operational priorities simultaneously.
• Customer-focused – Committed to providing responsive, professional, and reliable service.
• Accountable and independent – Takes ownership of responsibilities and delivers results with minimal supervision.

Why Join Us?

• 100% Remote Work – Work from anywhere in the Philippines.
• International Exposure – Gain hands-on experience supporting North American logistics operations.
• Professional Growth – Develop expertise in international transportation, logistics coordination, and customer service.
• Collaborative Environment – Work with a dynamic team focused on operational excellence and continuous improvement.