Logistics Coordinator - Last Mile Support Execuitve

Company: Ozori Industries Pvt. Ltd.
Brands: Colombian Brew Coffee, Didier & Frank, Christopher Cocoa
Department: Supply Chain & Logistics
Employment Type: Full-time

Role Overview

The Last-Mile Logistics Coordinator will manage the movement of daily orders from our brand warehouse to the warehouses of customers such as Blinkit, Zepto, Swiggy Instamart, Amazon, IndiGo, Akasa Air and other institutional buyers.

The role requires continuous coordination with our dispatch team, courier partners and customer warehouses to ensure orders are delivered within the committed turnaround time and scheduled appointments are successfully completed.

Key Responsibilities

1. Book delivery appointments against purchase orders received from Blinkit, Zepto, Instamart, Amazon, IndiGo, Akasa and other customers.
2. Coordinate with the internal dispatch team to ensure orders are dispatched according to the confirmed appointment dates.
3. Reschedule missed or cancelled appointments promptly.
4. Track all in-transit shipments daily and ensure delivery within the committed TAT.
5. Follow up continuously with courier and transport partners until successful delivery.
6. Resolve courier-related escalations, including delays, vehicle issues, documentation gaps and delivery refusals.
7. Resolve missed-appointment cases with courier partners and customer warehouses.
8. Coordinate urgent or early deliveries when required.
9. Arrange RTO or return shipments based on business requirements.
10. Maintain accurate trackers for POs, appointments, dispatches, in-transit shipments, deliveries, RTOs and pending escalations.
11. Identify recurring delivery issues and work with the relevant teams to prevent them.
12. Reduce dispatch-to-delivery TAT and maximise appointment and delivery success rates.

Key Performance Indicators

• On-time delivery percentage
• Appointment success rate
• Average dispatch-to-delivery TAT
• Number of missed appointments
• Pending in-transit shipments
• RTO percentage
• Speed of escalation resolution
• Accuracy and completeness of logistics trackers

Required Skills

• Advanced proficiency in Microsoft Excel
• Expert knowledge of VLOOKUP/XLOOKUP, Pivot Tables, filters, sorting and data reconciliation
• Strong follow-up and coordination skills
• Ability to manage multiple orders and deadlines simultaneously
• Strong problem-solving and escalation-management ability
• Clear written and verbal communication
• High ownership, attention to detail and urgency
• Experience coordinating with courier partners, transporters, e-commerce warehouses or quick-commerce platforms is preferred

Candidate Profile

The ideal candidate is highly organised, persistent and comfortable following up with multiple stakeholders throughout the day. The candidate should be able to identify delays early, escalate issues quickly and take complete ownership of every shipment until it is successfully delivered.