Logistics Coordinator – Track & Trace

Logistics Coordinator (Track & Trace)

Keep freight moving, track high-visibility loads, and power end-to-end supply chain success.

Are you a proactive communicator who thrives in a fast-paced environment? We are looking for a Logistics Coordinator to drive real-time freight visibility across our supply chain network. In this role, you’ll take full ownership of end-to-end load tracking, collaborate with dispatchers and planners to resolve bottlenecks, and ensure smooth, on-time deliveries.

Why Join Us?

• Competitive Compensation Package: Includes HMO, performance-based incentives, and statutory benefits.
• Growth & Support: Comprehensive training provided on top-tier TMS platforms (McLeod) and communication tools.
• Dynamic Team Culture: Collaborate with a fast-growing team that values proactiveness, clear communication, and reliable teamwork.

What You Will Do

Load Tracking & System Management

• Real-Time Dashboards: Maintain and continuously update internal load dashboards with live transit data.
• Data Logging: Acknowledge partner notifications immediately and log detailed notes from carriers or drivers into the system.
• Milestone Tracking: Confirm pick-ups and deliveries, manage regular check calls, and secure accurate ETAs directly from drivers and dispatchers.

Documentation & Compliance

• Document Routing: Retrieve and forward Proof of Deliveries (PODs) and critical load files to relevant internal teams.
• Discrepancy Ownership: Resolve rate confirmation discrepancies and retrieve missing paperwork efficiently.
• Data Privacy: Handle sensitive company, carrier, and accounting documentation with strict confidentiality.

Escalation & Team Collaboration

• Issue Escalation: Flag and escalate transit delays or operational bottlenecks immediately to the supervisor or main Point of Contact (POC).
• Cross-Functional Support: Partner closely with logistics planners to fix route issues and assist with daily administrative tasks.

What Success Looks Like Performance is evaluated weekly based on proactive tracking and high responsiveness:

• Call Volume: Achieve a minimum of 250 call-ins weekly to capture live load data.
• Status Updates: Complete a minimum of 150 stop status updates weekly across systems.
• Availability: Maintain high attentiveness and fast response times across all primary communication channels.

What We Are Looking For

• Technical Aptitude: Experience with computerized logistics software, fast data entry, and handling multi-program workflows.
• Industry Tools: Experience with McLeod TMS, Microsoft 365 (Excel/Outlook), MS Teams, or RingCentral Softphone is highly preferred.
• Core Competencies: Strong attention to detail, exceptional multitasking skills under pressure, and proactive problem-solving abilities.
• Communication: Excellent verbal and written English communication skills for seamless carrier, driver, and client interactions.
• Reliability: Proven track record of consistent attendance, punctuality, and professional commitment.