Logistics Customer Service Assistant

We are looking for a proactive and detail-oriented Logistics Customer Service Assistant to join our Global Trade Management (GTM) team in Tilbury. This is an excellent opportunity for an organised administrator with strong communication skills and a passion for delivering outstanding customer service within a fast-paced logistics environment.

Supporting our GTM Client Managers, you will play a key role in ensuring the smooth day-to-day management of customer accounts by maintaining accurate data, producing reports and KPIs, supporting pricing activities, and liaising with both customers and internal operational teams. Your contribution will help drive operational excellence, customer satisfaction, and commercial success across a portfolio of key clients.

Key Responsibilities:

• Provide day-to-day support and communication to key GTM customers, ensuring queries are responded to promptly and professionally.
• Produce accurate customer reports, dashboards and KPI packs in line with agreed requirements.
• Maintain customer, shipment and compliance data across internal systems, ensuring accuracy and integrity at all times.
• Support pricing activities, including rate collection, quote preparation and maintenance of pricing information.
• Work closely with internal departments including Ocean, Air, Road, Warehousing, Customs and Finance to ensure seamless service delivery.
• Monitor operational milestones and update systems to maintain visibility and accurate handovers.
• Assist GTM Client Managers with account administration, customer meetings, audits and project-related activities.
• Identify and escalate service issues, operational risks and customer-impacting exceptions.
• Ensure all activities are completed in accordance with company policies, standard operating procedures and customer-specific requirements.
• Contribute to continuous improvement initiatives and help identify opportunities to enhance efficiency and customer service.

What We're Looking For:

• Previous experience in an administrative, customer service or logistics support role.
• Excellent organisational skills with the ability to manage multiple priorities effectively.
• Strong attention to detail and commitment to accuracy.
• Confident communicator with the ability to build positive relationships with customers and colleagues.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel; experience with Power BI would be advantageous but not essential.
• Understanding of logistics, supply chain or freight forwarding operations is desirable.
• A proactive approach, with the confidence to take ownership of tasks and see them through to completion.
• Ability to work collaboratively across departments and support a positive team culture.
• A customer-focused mindset with a commitment to delivering high-quality service.

Don’t worry if you don’t have everything in this list - we value drive, mindset, and a willingness to grow.

Benefits:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us!
• Life Assurance: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport.
• Flexible Career Pathway.
• Supply Chain Academy Education Courses: Expand your knowledge through our Apprenticeships and Commercial Courses.