Logistics Customer Service Representative

Job Title: Logistics Customer Service Representative

Job Summary: The primary duty of the Customer Service Representative is to coordinate freight shipments with shippers & receivers so that customer expectation is met.

Essential Functions of the Job:

• Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers
• Verifies merchandise shipped by matching bills of lading; reconciling quantities; noticing discreptencies
• Keeps customers informed by forwarding notices, shipment date, method and current status; answering questions
• Collect and analyze service issue and carrier quality information and develop clear and concise reports
• Negotiate rate structures, including consolidation lanes, capacity and customer programs. Present findings to management
• Benchmark freight rates
• Brokering functions such as booking, issuing delivery orders, etc.
• Checking and confirming order status on pick-up and deliveries
• Analyze freight bills for customer specific required information.
• Track and log information in the system
• Coordinate and expedite requests, time-specific pick-ups and deliveries and other special requests

Skills Required to Perform the Duties of the Job:

• Strong customer service skills
• Strong computer skills
• Ability to multi-task
• Decision making and problem solving skills
• Ability to prioritize and manage time
• Attention to detail and accuracy
• Time management and organization skills
• Effective communication skills
• Professional phone etiquette
• Team orientated

Required Hours of the Job: Varies, but average work day is 8:00 a.m.-5:00 p.m. Monday-Friday. After hours and/or weekends may be required to meet customer needs. After your 90-day probation ends you will assigned late days (no more than once a week) and on call over the weekend (no more than once a month)

Preference

1-year transportation and logistics experience

Report to for the Job: The Customer Service Representative position will report directly to the team’s Logistics Manger and Agency owner.

***Pickett Logistics reserves the right to modify, interpret, or apply this job description in any way Pickett Logistics desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” Qualified employees who, because of a physical or mental impairment that significantly limits a major life activity, require a reasonable accommodation to perform the essential functions of this position should notify their manager or human resources. ***

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Ability to Commute:

• Jacksonville, FL 32258 (Required)

Ability to Relocate:

• Jacksonville, FL 32258: Relocate before starting work (Required)

Work Location: In person