Logistics Customer Service Specialist

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we have set out to become one of the nation's top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.

To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member's work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member's work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.

To Discover more, please visit our website at http://www.fnsusa.com

L****ocation: Phoenix, AZ

Employment Type: Full Time

Shift:

• Shift: 1 Monday – Friday Day Shift (5am ~ 2pm)

• Shift: 2 Monday – Friday Day Shift (2pm ~ 11pm)

Responsibilities

• Maintain and share daily in/out records of battery pack movements
• Communicate effectively with clients regarding yard and transportation status
• Prepare and manage documents such as delivery schedules, inbound/outbound logs, and inventory sheets
• Use Excel to organize and report logistics data accurately
• Coordinate closely with internal teams (yard, dispatch, transportation)
• Assist in resolving customer inquiries or service-related issues in a professional manner

Qualifications

• Prior experience in logistics, warehouse, or customer service preferred
• Proficiency in Microsoft Excel (filtering, sorting, basic formulas, etc.)
• Strong interpersonal and communication skills for client-facing roles
• Highly organized and detail-oriented
• Bilingual (Korean/English) is preferred.

The base salary range for this role is between $50,000 - $57,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance
• Life, STD, LTD Insurance
• 401(K) Plan
• Paid Time Off
• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
• Years of Service Awards
• Education Assistant Program (Based on Eligibility)

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