Logistics Customer Service Supervisor

该职位来源于猎聘 The person will provide support to the team in managing the customer portfolio and will be responsible for monitoring the order processes, from the moment of insertion to delivery. He/she will provide continuous operational support to customers by coordinating with the sales network in the territory. Main Responsibilities：

• Ensuring that the entire order fulfillment process, (order upload, OC sharing, deposit request emailing) up to the delivery of goods to the customer (ready goods, pack list info sharing, fabric info checking, payment chase) is carried out in the most efficient and satisfactory manner, respecting guidelines and deadlines. Ensure the orders' shipment to customers within the delivery window;
• Handling any reports regarding the quality of the product (fabric info checking or deliveries, interfacing with logistics or production.
• Analyse and reply to the customers' requests in their after sales experience;
• Managing returns and credit notes to the customer, interfacing with management control to ensure they are aligned with the budget expectations.
• Communicate with customers about inquiries related to payment, shipment and after sales files (Masterfile e.g.)
• Actively interfacing with the Finance department regarding credit management and/or billing activities. Touch base with Financial and Sales Departments in order to deliver replies to the customers;
• Assist sales team to place order for in-season replenishment.
• Ensuring a continuous and thorough flow of communication with customers, wholesales, and other business functions.
• Ensuring that any ad hoc requests, questions, issues reported by customers and colleagues are addressed promptly and that the service provided has the highest level of efficiency. i.e. Special Purchase Agreement requested by particular clients
• Actively collaborating with all company departments, particularly with credit control, logistics, management control, and of course, sales.