Logistics Customer Support Executive

About the role

Rida is a logistics technology company supporting healthcare, retail, and enterprise delivery operations across Singapore. We are looking for a Logistics Support Executive to support daily live delivery operations, with a focus on driver communications, recipient instructions, WhatsApp coordination, and delivery issue resolution.

Key responsibilities

• Handle daily WhatsApp, phone, and system-based communications with drivers, recipients, and internal operations teams.
• Provide drivers with delivery instructions, address clarifications, recipient updates, access details, and customer-specific SOP reminders.
• Contact recipients when required to confirm availability, delivery instructions, access arrangements, or special requests.
• Monitor live delivery progress and assist with resolving issues such as failed deliveries, recipient unavailability, wrong addresses, access issues, delays, and missed instructions.
• Update delivery statuses, recipient instructions, case notes, and incident records accurately in Rida's systems.
• Escalate urgent or complex delivery issues to operations managers or account managers when required.
• Support healthcare and enterprise delivery workflows where accuracy, confidentiality, and SOP compliance are important.
• Assist with daily service recovery, issue tracking, handover notes, and basic operational reporting.
• Work closely with drivers and operations teams to ensure deliveries are completed smoothly and professionally.

About the candidate

• Prior experience in logistics support, dispatch, customer service, call centre, fleet coordination, courier operations, or delivery operations is preferred.
• Comfortable handling WhatsApp messages, phone calls, and multiple live delivery cases at the same time.
• Able to communicate clearly and professionally with drivers, recipients, and internal teams.
• Strong attention to detail when handling addresses, delivery instructions, contact numbers, and service records.
• Able to stay calm under pressure and resolve operational issues quickly.
• Comfortable using delivery systems, dashboards, spreadsheets, WhatsApp, and internal communication tools.
• Good written and spoken English.
• Prior experience in healthcare logistics, last-mile delivery, e-commerce logistics, or courier operations would be an advantage.

Working arrangements

• Full-time role based in Singapore.
• Shift-based work may be required depending on operational needs.
• Weekend or public holiday support may be required when rostered.

Ideal candidate

The ideal candidate is reliable, responsive, and detail-oriented. You should be comfortable speaking with drivers and recipients, handling live delivery issues, and making sure instructions are communicated clearly and accurately.