网络管理主管 / Logistics Development&Operations Supervisor

岗位职责

• 网络规划：负责辖区邮编区域划分、网点选址招商，规划末端覆盖，优化网络布局，完成网点新增、拆分、关停评估。
• 网点招商与准入：寻找本地加盟商，资质尽调、商务谈判、合同落地，网点开业辅导、培训。
• 网点运营管控：监控货量、妥投率、延误、破损、投诉等KPI，定期走访网点，辅导整改，推动指标达标。
• 政策落地：宣导公司制度、操作标准，督导网点执行SOP，落实考核奖惩。
• 异常协调：处理网点经营危机、客诉舆情、爆仓、丢损等突发事件；协调分拨、干线、网点打通链路卡点。
• 网点经营帮扶：分析网点经营数据，辅导成本管控、市场拓客，帮扶弱势网点，评估不合格网点退出。
• 关系维护：维护加盟商合作关系，调解网点间片区边界纠纷。
• 数据复盘与汇报：周/月做网络质量、货量、网点健康度分析，输出汇报，制定下月改善计划。
• 合规风控：监督网点本地用工、税务、操作合规，排查安全与经营风险。

任职要求

• 西班牙语流利，中文流利，能够独立使用中西双语开展日常业务沟通及工作协调。
• 具备1–3年物流、快递、跨境运输等相关行业工作经验，有网络管理、网点运营、网络拓展或区域管理经验者优先。
• 物流管理、供应链管理、交通运输、运营管理、工商管理、统计学、财务管理等相关专业。
• 具备较强的网络规划、商务谈判、加盟商开发及合作关系维护能力。
• 具备较强的数据分析及问题复盘能力，能够通过经营数据识别问题、制定改善方案并推动落地。
• 持有西班牙有效驾驶执照，并能够接受出差或区域外派。

Job Responsibilities

• Network Planning: Design postal zone coverage and territory division; lead site selection, recruitment, and expansion of service outlets; optimize last-mile layout; and conduct assessment for new outlet opening, restructuring, or closure.
• Partner Recruitment & Onboarding: Identify and qualify local franchisees; conduct due diligence, lead commercial negotiations, and finalize contracts; provide pre-launch guidance and operational training.
• Outlet Performance Management: Monitor KPIs including shipment volume, successful delivery rate, delays, damage/loss, and customer complaints; conduct regular on-site visits; provide coaching and corrective action plans to drive performance targets.
• Policy & Standard Implementation: Disseminate company policies and operational standards; ensure strict adherence to SOPs; enforce performance evaluation and incentive/penalty frameworks.
• Incident & Cross-Team Coordination: Respond to emergencies: outlet operational crises, public complaints, capacity overload, lost/damaged shipments, etc.; collaborate with distribution centers and line-haul teams to resolve bottlenecks across the supply chain.
• Business Support & Optimization: Analyze outlet financial and operational data; provide guidance on cost control and market expansion; support underperforming partners; manage exit processes for non-compliant outlets.
• Stakeholder & Relationship Management: Maintain strong franchisee partnerships; mediate and resolve territorial and operational disputes between outlets.
• Reporting, Review & Planning: Prepare weekly/monthly reports covering network quality, shipment trends, and outlet health; deliver actionable insights and develop improvement plans for the upcoming period.
• Compliance & Risk Control: Oversee outlet compliance with local labor, tax, and operational regulations; identify and mitigate safety and business risks.

Requirements

• Fluent in both Spanish and Chinese — able to conduct all business operations and coordination independently in both languages.
• 1–3 years in logistics, express delivery, or cross-border transportation; experience in network planning, outlet operations, business expansion, or regional management is preferred.
• Associate/Bachelor’s degree in Logistics & Supply Chain Management, Transportation, Operations Management, Business Administration, Statistics, Finance, or a related field.
• Strong capabilities in network design, commercial negotiation, partner acquisition, and relationship management.
• Excellent data analysis and problem-solving skills — able to translate operational metrics into actionable improvement plans and drive execution.
• Hold a valid Spanish driving license and be willing to travel or be assigned to regional locations.