Logistics - Dispatch & Primary Transport

Responsibilities

Team & Stakeholder Leadership

• Create and maintain relationships with all stakeholders and the Client organization.
• Manage the Genpact team, including recruitment, onboarding, and support administration.
• Handle people (non-operations) related issues and escalations raised by team members and stakeholders.
• Monitor and review team and organizational performance, including KPI tracking with the Client Performance team at defined frequency.
• Drive problem-solving within the team and hold regular catch-ups with Customer Service Experts on performance improvement.
• Prioritize and balance workload within the team to ensure resources are optimally utilized.
• Conduct employee annual/mid-year performance reviews.

Dispatch & Deployment Planning

• Collect the detailed deployment plan in collaboration with stakeholders, ensuring readiness and final shipment execution.
• Run the Rough Cut Deployment Plan and review the plan generated by SAP APO.
• Review Truck Load Building (TLB), forecast, and available-to-deploy stock at product code level.
• Coordinate execution of special freights.
• Create transport orders in SAP/Oracle for further execution.
• Ensure correct priorities are given to customer service transport needs.
• Maintain close collaboration with Warehousing, Production Planning, Documentation, and Logistics teams.
• Check daily dispatch adherence, ensuring all orders from the previous day have been loaded and shipped.
• Make necessary changes to the plan and execution as needed.
• Act as the link of communication between Production Planning and Transport Planning, ensuring the plan is feasible, executed efficiently, and delivered on time to meet customer demand.

Qualifications

Minimum Qualifications

• Bachelor's degree as a minimum (University degree required).
• Logistics transport operations experience required.
• Very good command of English; good communication skills, both oral and written, with the ability to communicate efficiently with all levels of management and peers.
• External Orientation – focus on process excellence and delivering expected results.
• Action Not Debate – makes decisions under uncertainty and ensures great execution.
• Team Alignment – team player who supports and respects others.
• Build Superior Talent – develops self and helps others develop.
• Process development, improvement, and implementation experience.
• Self-motivated and independent personality with strong negotiation and problem-solving skills.
• Good understanding of supply chain and supply planning business drivers, organizational structures, and key metrics.
• Well-developed interpersonal and communication skills.
• Working knowledge of ERP systems such as SAP, JDA Manugistics, etc.
• Ability to work under time pressure and quickly set priorities.
• Experience in supply planning or logistics.

Preferred Qualifications / Skills

• Previous experience with SAP / APO is welcome.
• Knowledge of another European language will be an asset.
• Experience in areas such as production scheduling, inventory management, or supply/operations planning.
• Advanced MS Excel skills.

Position Details:

• Expected Start Date: Within 15–30 days
• Location: Bangalore
• Work Mode: 5 days work from office (flexibility post go-live)
• Shift: Rotational shifts – 24/7 operational coverage. Employees will work 5 days per week, and the working days may fall on any day of the week, including weekends and holidays.