Logistics - Dispatch Executive (last mile )

Role Overview

At The Sleep Company, smooth and reliable logistics execution is the backbone of our promise to customers across D2C, retail, marketplaces, and quick commerce. We are looking for a Logistics Executive who will own day-to-day dispatch and last-mile operations, coordinate with courier and 3PL partners, and ensure timely, accurate, and cost-effective movement of goods across all channels.

What You'll Do

Dispatch & Last-Mile Coordination

• Coordinate daily dispatch operations including order release, vehicle allocation, and courier handoffs.
• Liaise with last-mile courier partners and 3PL teams to ensure on-time pickups and deliveries.
• Monitor dispatch TAT and proactively flag delays or exceptions to relevant stakeholders.
• Support inter-warehouse and retail store transfer movements as needed.

Documentation & Compliance

• Prepare, verify, and maintain all logistics documentation including delivery challans, invoices, PODs, LRs, and freight bills.
• Ensure all dispatch and delivery movements are compliant with statutory and safety requirements.
• Maintain accurate and up-to-date records across systems and physical files.

Tracking & Issue Resolution

• Monitor shipment status in real time across courier and 3PL portals.
• Identify delays, stuck shipments, and delivery failures; coordinate resolution with partners and internal teams.
• Maintain daily trackers for dispatches, pending deliveries, and open escalations.

Reverse Logistics & RTO Management

• Support reverse logistics operations including returns, replacements, and RTO processing.
• Coordinate with courier partners and the warehouse team to ensure timely closure of open return cases.
• Track RTO trends and flag repeat issues for corrective action.

Reporting & Cross-functional Coordination

• Share regular MIS reports on dispatch status, delivery performance, freight costs, and exceptions.
• Work closely with Warehouse, Inventory, Sales, and Customer Experience teams to keep logistics aligned with business needs.

What We're Looking For

• 3+ years of experience in logistics, dispatch, or last-mile operations.
• Hands-on experience coordinating with 3PLs, courier partners, and transporters.
• Familiarity with logistics documentation including PODs, LRs, freight bills, and delivery challans.
• Working knowledge of TMS, WMS, or ERP systems and proficiency in Excel.
• Good communication and coordination skills with the ability to manage multiple tasks simultaneously.
• Detail-oriented with a proactive approach to tracking and resolving operational issues.
• Willingness to work in a fast-paced, high-growth environment.