Logistics Encoder

LOGISTICS STAFF – ORDER PROCESSING & COURIER MANAGEMENT

Company: MarketX Inc.
Work Location: Dasmariñas City, Cavite
Work Setup: On-Site
Employment Type: Full-Time
Schedule: Monday–Saturday, 8:00 AM–5:00 PM

Job Description

MarketX Inc. is looking for a Logistics Staff to handle the processing and monitoring of our online orders and shipments. The role focuses on order encoding, shipment processing, courier dashboard management, waybill preparation, and delivery monitoring.

The ideal candidate is organized, detail-oriented, computer proficient, and comfortable handling a high volume of orders and shipment information. Accuracy is especially important when entering customer details, delivery addresses, product quantities, and COD amounts.

The Logistics Staff will work closely with the Customer Support, Packing/Fulfillment, and courier teams to ensure orders are processed correctly and shipments are properly monitored from booking until delivery.

Key Responsibilities

• Accurately encode confirmed customer orders into the assigned system and courier dashboards
• Manage and monitor courier dashboards and online shipping platforms
• Create shipment bookings and process waybills
• Verify customer names, contact numbers, delivery addresses, products, quantities, and COD amounts before shipment
• Print, organize, and maintain waybills and shipping documents
• Coordinate with packing and fulfillment staff regarding orders ready for dispatch
• Coordinate with couriers regarding pickups, shipment concerns, and delivery issues
• Monitor shipment statuses, including delivered, in transit, failed delivery, and Return-to-Sender (RTS)
• Update order and shipment statuses in company trackers and systems
• Check for duplicate, incomplete, or incorrect orders before processing
• Maintain accurate records of daily orders and shipments
• Identify and report order, courier, and shipment discrepancies
• Assist in reconciling courier records with internal order records
• Coordinate with Customer Support regarding failed deliveries, customer concerns, and orders requiring follow-up
• Follow up on shipment concerns and escalate unresolved issues when necessary
• Perform other logistics and order-processing tasks as assigned

Qualifications

• Experience in logistics, order processing, order encoding, e-commerce fulfillment, or similar roles is preferred
• Experience using courier dashboards, shipping platforms, or online delivery systems is a strong advantage
• Fast and accurate in data entry and order encoding
• Computer proficient and comfortable working with multiple online systems
• Familiarity with Google Sheets or Microsoft Excel
• Strong attention to detail, especially when checking customer information, addresses, COD amounts, and shipment details
• Organized and capable of handling multiple orders efficiently
• Able to identify and report errors or discrepancies before orders are dispatched
• Responsible, dependable, and able to meet daily processing deadlines
• Good communication and coordination skills
• Able to work effectively with Customer Support, Packing/Fulfillment, and courier personnel
• Willing to work on-site in Dasmariñas City, Cavite
• Willing to work Monday–Saturday, 8:00 AM–5:00 PM

Ideal Candidate

The ideal candidate is someone who is highly organized, careful with details, and comfortable working with repetitive but accuracy-sensitive tasks. You should be able to process orders quickly while ensuring that customer and shipment information is correct before dispatch.

Experience with e-commerce orders, COD shipments, courier platforms, order management systems, Google Sheets, or Excel is highly beneficial.

Pay: From Php18,000.00 per month

Benefits:

• Paid training
• Promotion to permanent employee

Application Question(s):

• The work schedule is Monday to Saturday, 8:00 AM–5:00 PM. Are you available and comfortable working on this schedule?
• The work location is MetroGate, Dasmariñas City, Cavite. Are you willing and able to report on-site at this location six days a week?
• When can you join?
• The starting salary for this position is ₱18,000 per month. Is this salary acceptable to you?

Work Location: In person