Logistics Executive

Cordination & Communication

• Communicate effectively with internal and external
  customers.
• Liaise with overseas offices, vendors, agents, and freight
  partners
  for bookings and shipment updates.
• Act as the first point of contact for clients regarding
  shipment
  details, queries, and issues.
• Update customers regularly on shipment status, exceptions,
  product
  details, and service upgrades.

2. Shipment Handling

• Create and acknowledge loads as per SOP requirements for
  overseas
  offices.
• Confirm all shipment information with the origin office to
  initiate
  the shipment process.
• Receive, review, and validate customer orders and shipping
  documents
  (SLI, EEI, invoices, packing lists, etc.).
• Verify fees, SOP guidelines, and rates as per Quotes or
  Customer SOP.
• Review shipment status, check pre-alerts, and issue
  shipment documents
  to the CHA team.
• Coordinate between the Custom House Agents (CHA) and
  customer for
  exceptions or escalations.
• Ensure accurate costing and revenue allocation for each
  shipment.

3. Customer Management

• Maintain strong relationships with customers through
  regular
  follow-ups and communication.
• Increase customer satisfaction and retention by providing
  proactive
  service.
• Prepare customer reports and ensure timely submission.
• Conduct periodic reviews with customers and Sales team.
• Provide online/offline product demonstrations to clients
  when
  required.
• Ensure timely follow-ups on usage and engagement with the
  product.

4. Record Keeping & Reporting

• Maintain accurate records of all tasks and shipments
  handled.
• Track documentation, reports, and client interactions
  consistently.
• Support other logistics tasks and responsibilities as
  assigned from
  time to time.