Logistics Manager

Responsibilities

• Lead inbound logistics operations across international and domestic shipments, ensuring on-time delivery and smooth warehouse handovers.
• Manage and develop the Logistics Operations team, including hiring, training, performance, and operational standards.
• Build and improve SOPs for inbound receiving, customs clearance, shipment exceptions, and escalation management.
• Manage logistics, freight forwarder, and customs broker partnerships across key sourcing markets.
• Negotiate rates, SLAs, and service agreements while maintaining reliable backup options for critical shipping lanes.
• Monitor and optimize logistics performance, including on-time delivery, shipment exceptions, and cost per shipment.
• Ensure shipping documentation, customs requirements, duties, and import regulations are accurately managed and compliant.
• Provide regular performance insights and logistics plans to support business growth and increasing shipment volumes.

Qualifications

• 4+ years of experience in logistics, supply chain, or international freight, with 1–2 years in people or vendor management.
• Proven experience managing logistics partners or freight forwarders across multiple countries.
• Strong knowledge of international trade, import customs, duties, HS codes, and Incoterms.
• Strong analytical and problem-solving skills with experience using Excel; SQL/BI tools are a plus.
• Excellent English and Thai communication skills, including experience negotiating with international partners.
• Experience in e-commerce, marketplace, or high-value product logistics is preferred.