Logistics Manager

Reports To: Director of Operations

Position Summary:

The Logistics Manager leads the Logistics department and is accountable for domestic and international inbound and outbound logistics scheduling and coordination, including international shipping and receiving. This role owns on-time material flow to and from production, carrier and freight performance, trade compliance for cross-border shipments, and overall team performance. The Logistics Manager reports to the Director of Operations and directly supervises the Logistics Coordinators.

Essential Duties & Responsibilities:

• Directly manage the Logistics Coordinators; set priorities, coach performance, and hold the team accountable to schedule and quality expectations

• Direct domestic and international inbound and outbound logistics scheduling to keep material flow aligned with the production schedule

• Manage carrier, freight forwarder, and customs broker relationships, including selection, rates, and service performance

• Oversee international shipping and receiving, including transport mode selection (air, ocean, ground), Incoterms, transit planning, and customs clearance

• Ensure compliance with import/export requirements, including HTS classification, export licensing, denied-party screening, and customs filings, in partnership with the customs broker and internal stakeholders

• Oversee shipment tracking from supplier to receiving and from shipping to customer, including shipments in transit and at customs; escalate and resolve delays, holds, shortages, and damaged or misdirected shipments

• Ensure shipping and receiving documentation (BOLs, packing lists, commercial invoices, certificates of origin, and other customs/export paperwork) is accurate and complete

• Monitor freight cost, duties, and landed cost on international shipments

• Establish and monitor logistics KPIs: on-time delivery, freight cost, customs clearance time, and shipment accuracy

• Serve as the logistics point of contact for cross-functional coordination with Production, Procurement, Quality, and Production Control

• Lead continuous improvement of logistics processes and the ERP data used for scheduling and shipment tracking

• Report on team performance, freight cost, and any recurring issues to the Director of Operations

• Directly supervises Logistics Coordinators

Required Qualifications:

• Bachelor's degree in Logistics, Supply Chain, Business, or related field, or equivalent experience

• 5+ years of experience in logistics, transportation, or materials management, including international shipping and receiving

• 2+ years of people leadership experience

• Working knowledge of international freight, customs clearance, Incoterms, and import/export documentation

• Working knowledge of carrier and freight forwarder management

• Familiarity with ERP systems for material scheduling and shipment data

• Strong organizational and problem-solving skills, with the ability to resolve shipping/receiving escalations quickly

• Clear verbal and written communication across shifts and departments

Preferred Qualifications:

• Experience in a manufacturing/production environment

• Experience with a transportation management system (TMS) or freight audit processes

• Trade compliance training or certification (for example, Certified Customs Specialist)

• Familiarity with export controls and licensing requirements

Key Performance Indicators:

• On-time inbound/outbound shipment performance (domestic and international)

• Freight cost as a percentage of COGS or per unit shipped, and landed cost on international shipments

• Customs clearance time and customs/documentation error rate

• Shipping/receiving error and damage/claims rate

• Team retention and development within the Logistics Coordinator team

What We Offer:

• Health, Dental & Vision Insurance

• Annual Bonus Program

• $350 Annual Wellness Credit

• Flexible Spending Account (FSA)

• 401k with match up to 5%

• Life insurance

• Disability insurance

• 5 days of paid sick leave annually (prorated based on start date)

• 15 days PTO annually (prorated based on start date)

Equal Opportunity: MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.