Logistics Manager

Were Hiring | Fulfillment Manager
Location:Gurugram
Experience: 23 Years
Department: Logistics / Supply Chain / Operations

We’re looking for a proactive Fulfillment Manager to manage end-to-end fulfillment operations, ensure timely order processing and deliveries, and drive operational efficiency across logistics and supply chain activities.

Key Responsibilities:

• Manage end-to-end fulfillment operations, from order processing to final delivery.
• Coordinate with warehouse teams, transporters, 3PL partners, and internal stakeholders.
• Monitor order fulfillment, inventory availability, dispatch planning, and delivery timelines.
• Ensure adherence to TAT, SLAs, and operational performance metrics.
• Track orders and resolve delays, delivery exceptions, and escalations.
• Monitor inventory movement, stock reconciliation, and fulfillment accuracy.
• Maintain operational MIS, performance reports, and fulfillment dashboards.
• Identify process gaps and implement improvements to reduce costs and improve efficiency.
• Ensure smooth coordination between logistics, warehouse, procurement, and business teams.

Preferred Qualifications:

• Experience in fulfillment, logistics, supply chain, or warehouse operations.
• Hands-on experience managing 3PL partners and delivery operations.
• Strong analytical, coordination, and problem-solving skills.
• Experience with MIS reporting, Excel, and operational KPIs.
• Experience in e-commerce, automotive, B2B logistics, or quick commerce is an advantage.