Logistics Manager (E-Commerce D2C)

Here is the job description

Job Title: Logistics Manager D2C

Location: Okhla Phase 2, New Delhi

Experience: 3-6 Years

Industry: E-commerce / Fashion / D2C

We are looking for a hands-on D2C Logistics professional to manage end-to-end e-commerce logistics operations, from order processing and dispatch to final delivery, returns and reverse logistics.

Key Responsibilities

• Manage D2C order fulfilment and daily logistics operations.
• Coordinate with courier/3PL partners such as Delhivery, Blue Dart, Ecom Express, XpressBees, Shiprocket, etc.
• Monitor NDR, RTO, COD, returns and delivery TAT.
• Manage courier allocation based on cost, serviceability and performance.
• Track and resolve delayed/stuck shipments and delivery exceptions.
• Handle COD and logistics invoice reconciliation.
• Prepare logistics MIS and analyse courier performance.
• Identify opportunities to improve delivery performance and reduce logistics costs.
• Coordinate with warehouse, customer service, marketplace and accounts teams.
• Work on platforms such as Shiprocket, Unicommerce, Shopify or similar systems.

Candidate Profile

• 3-6 years of relevant D2C / E-commerce logistics experience.
• Hands-on experience with courier/3PL management, NDR, RTO, COD and reverse logistics.
• Strong Excel/MIS and data-analysis skills.
• Experience with multiple courier partners and shipping/order-management platforms.
• Candidates from Fashion, Jewellery, Lifestyle, Beauty or Consumer Brands would be preferred.