Logistics Manager (m/f/d)

We are the leading e-commerce company in the window and door sector in Europe. Behind our nine online shops is Neuffer Fenster + Türen GmbH, founded in Stuttgart in 1872. We see ourselves as a technology company, are proud of our ambitious team and are always looking for talented people who would like to be part of our success story.

Tasks

• Act as the first point of contact for customers regarding delivery status, scheduling and logistics-related questions

• Coordinate with logistics partners and carriers to track shipments and resolve delivery issues

• Handle customer inquiries related to delays, delivery appointments and shipment updates

• Support the daily management of international deliveries across multiple markets

• Monitor delivery performance and identify recurring issues or improvement opportunities

• Work closely with customer care, sales, suppliers and logistics partners to ensure smooth delivery processes

• Support the improvement and documentation of logistics processes and workflows

• Handle logistics-related escalations and ensure timely solutions for customers and internal stakeholders

Requirements

• First professional experience in logistics, transportation, customer operations or a similar field

• Strong customer service mindset and excellent communication skills

• Experience working with logistics providers, carriers or delivery processes

• Ability to analyze problems, coordinate solutions and follow issues through to completion

• Organized and structured working style with attention to detail

• Interest in e-commerce logistics and international operations

• Fluent language proficiency in English

Nice to have

• Experience in an e-commerce

• Background in customer support, order management or delivery operations

• Familiarity with transportation or logistics systems

• Additional language skills such as French, Polish or German

• Experience handling international customers or logistics partners

Benefits

• Attractive salary above industry standards

• Flexible working hours for a healthy work-life balance

• A warm, collaborative work environment with an open company culture and regular team events

• Short decision-making processes and plenty of room to bring your own ideas to life

• Exciting responsibilities in an innovative and international work environment

• Clear career development opportunities and a wide range of professional development options

• Corporate Benefits with exclusive discounts from a wide range of well-known brands

• Fresh fruit, at least one sponsored lunch per week, and our TGIF BBQ on our 300 m² rooftop terrace

• Modern office in the heart of Stuttgart with excellent transport connections

• Support with finding accommodation when relocating to Stuttgart

Ready to become part of our dynamic team? Apply today – we can't wait to welcome you! Join more than 120 colleagues who are already shaping our success every day.