Logistics Officer

The Logistics Officer is responsible for coordinating the timely, accurate, safe and cost-effective movement of products and related materials into, between and out of d.light Zambia's warehouses and stocking locations. The role owns day-to-day shipment tracking, dispatch coordination, transport documentation, proof-of-delivery closure, logistics reporting and follow-up with internal teams and third-party service providers. The incumbent ensures that every movement is authorized, traceable, properly documented and escalated promptly when delays, losses, damages or discrepancies occur.

Roles And Responsibilities

• Inbound Logistics & Receiving: Coordinate suppliers, transporters and internal teams to ensure timely deliveries, accurate documentation, efficient offloading and prompt reporting of shortages, damages or other shipment discrepancies.
• Dispatch & Distribution: Coordinate stock transfers and deliveries from picking through dispatch and proof of delivery, ensuring accurate documentation, shipment tracking and efficient route and load planning.
• Transporter & Vendor Coordination: Manage transporter and courier information, quotations, service performance, documentation, invoices and resolution of delivery issues or claims.
• Inventory Movement Controls: Ensure physical stock movements align with approved system transactions and documentation, maintaining accurate movement records and product traceability.
• Safety & Compliance: Ensure loading, transportation and handling activities comply with company safety, security, licensing and product-handling requirements.
• Reporting & Continuous Improvement: Track shipments, delivery performance, logistics costs, PODs and exceptions; prepare regular reports and identify opportunities to improve service levels, controls and cost efficiency.

Key Performance Indicators

• On-time, in-full delivery
• Dispatch turnaround
• Proof-of-delivery closure
• Logistics cost control
• Movement accuracy
• Loss and damage control
• Reverse-logistics turnaround
• Compliance and reporting

Requirements

• Diploma or bachelor's degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• At least 3-5 years of relevant experience in logistics, distribution, transport coordination, warehouse operations or supply chain execution.
• Experience in a multi-location, last-mile distribution, consumer durables, solar, FMCG, telecommunications or similar environment is an advantage.
• Working knowledge of inbound logistics, dispatch planning, route coordination, proof-of-delivery management, reverse logistics and transporter administration.
• Understanding of stock-movement controls, serialised inventory and the separation of physical custody, transaction processing and approval responsibilities.
• Strong Microsoft Excel and reporting skills; experience with ERP, warehouse, inventory or CRM systems is an advantage.
• Sound commercial judgment, cost consciousness and the ability to verify quotations, rates, invoices and supporting documents.
• Strong organisational, prioritisation, problem-solving and follow-through skills, with high attention to detail.
• Clear written and verbal communication, tactful stakeholder management and the confidence to escalate risks promptly.
• High integrity, ownership and reliability, with the ability to remain calm and accurate under operational pressure.
• Willingness to work in warehouse and field environments, travel when required and support occasional extended-hour receiving or dispatch activities.
• A valid driver's licence is an added advantage.

Core Competencies

• Owns tasks end to end and closes the loop.
• Plans ahead and communicates early.
• Maintains accurate records and respects controls.
• Acts with urgency without compromising safety or accuracy.
• Uses data to identify bottlenecks and improve performance.
• Builds constructive working relationships across functions and with service providers.
• Demonstrates customer focus, cost discipline and a continuous-improvement mindset.

Benefits Competitive Remuneration Package