Logistics Onboarding Project Manager

Onboarding Project Manager

Are you the person who bridges the gap between Sales promises and Operational reality? You ensure a flawless first impression for our brand partners by reducing “time-to-value.” You play a pivotal role in guiding our customers through the fulfillment and logistics integration process, ensuring seamless inventory and technical system integrations.

If you are ready for a role where you serve as the central point of contact for customer onboarding, providing training, troubleshooting, and coordination across multiple teams to ensure successful implementation, please keep reading.

Do you?

DRIVE PROJECT MANAGEMENT & CLIENT ACCOUNTABILITY WITH TENACIOUS FOLLOW-UP?You take ownership of the launch timeline, proactively driving schedules and holding both internal teams and clients accountable to firm delivery dates. When deadlines or data deliverables are at risk, you maintain clear boundaries, explain launch impacts, and secure firm commitments to protect momentum.

MASTER TECHNICAL IMPLEMENTATION & SYSTEM MAPPING AS A SYSTEMS THINKER?You possess hands-on expertise configuring ERPs, shopping carts, and WMS integrations to ensure data hygiene, accurate SKU matching, and seamless data flow. You understand cause-and-effect across workflows, anticipating configuration issues before they lead to warehouse errors.

ENABLE CLIENTS & BRIDGE THE "SALES VS. REALITY" GAP WITH CLARITY?You lead discovery, educate clients on ShipCalm standards, and translate complex technical logic into plain English to build trust. When expectations diverge from operational reality, you validate goals, reset expectations calmly, and align customer needs with scalable workflows.

ESSENTIAL DUTIES MAY INCLUDE:

Within the first 30 days:

• Familiarizes self with ShipCalm's 3PO model, tech stack, and sales-to-ops handoff process.
• Shadows 3–5 live kickoff calls and gains proficiency navigating ShipCalm's basic tech tools.

Within 60 days:

• Co-pilots standard integration onboardings and leads internal syncs to align client timelines with the warehouse.

• Tracks all project milestones in ClickUp with zero overdue tasks.

• Operates fully independently on standard accounts, soloing kickoff calls and technical mappings while achieving 90%+ on-time go-live targets.

• Leads complex ERP/B2B setups, anticipates data errors, and presents onboarding realities to the Sales team to strengthen cross-team alignment.

• Transitions 10+ accounts to Operations with zero "bounce-back" issues.

6 months and ongoing:

• Implements workflow/template improvements that reduce average onboarding time by 10%.
• Trains and cross-trains members of the Brand Operations team on Onboarding PM methodologies.

9-12 months and ongoing:

• Acts as a Subject Matter Expert (SME) for Sales, joining late-stage prospect calls to address technical integration questions.
• Mentors new Onboarding PMs and influences ShipCalm's tech roadmap using data-backed insights on integration friction points.

EDUCATION, SKILLS & EXPERIENCE:

• Experience level: 3+ years of experience in logistics, fulfillment, and customer onboarding.
• Education level: College degree in Supply Chain Management, Logistics, or Business, preferred but not required.
• Strong understanding of fulfillment, logistics, and inventory management.
• Technical proficiency in order management systems, warehouse integrations, and reporting tools.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication abilities.
• Ability to manage multiple onboarding projects simultaneously.
• Detail-oriented with strong organizational and project management skills.
• Ability to coordinate across multiple teams and hold stakeholders accountable.
• Experience in developing and delivering training programs for customers.
• Familiarity with WMS or similar fulfillment technology stacks is a plus.
• Ability to prioritize a variety of tasks in a manner that enables timely completion.

SCHEDULE & COMPENSATION INCLUDE:

• This is a full-time position scheduled to work Monday-Friday, 7:00 AM - 4:00 PM Pacific time.

• Location: This is a fully-remote position.

• $9.00 - $12.00 per hour USD, depending on experience

WHO WE ARE:

At ShipCalm we operate with an “Almost Monday” mindset, bringing energy and intention to the work week. We believe you can’t have “no” in your heart. Challenges are expected in a growing, complex operation, and resilience is a key part of our success. Speed matters here but only when aligned with accuracy. At ShipCalm, humanity is a daily practice, where we create a place of respect and enjoy a family feel. Leaders are trusted, problems are faced head-on, and calm, disciplined execution of work allows both people and the business to deliver on promises, consistently.