Logistics Operation Executive (Freight Forwarding)

• We are seeking a skilled and proactive logistics operation executive with a strong background in ocean freight operations, customer service, and quotations to join our growing team.
• This role is essential in supporting sales activities, managing shipment execution, and ensuring excellent customer satisfaction through timely communication and issue resolution.

Key Responsibilities

• Support the sales team by preparing accurate and competitive quotations, particularly for ocean freight shipments.
• Coordinate and manage end-to-end ocean freight operations, including booking, documentation, and communication with carriers, vendors, and customers.
• Act as the primary point of contact for customers, providing timely updates, handling inquiries, and resolving operational issues with professionalism.
• Liaise with overseas agents (especially in Korea) and local service providers to ensure efficient shipment handling.
• Source and negotiate rates with warehouse operators, transport companies, and subcontractors.
• Ensure smooth coordination of inbound and outbound shipments while meeting cost, accuracy, and timeliness targets.
• To assist MD and Manager in achieving the company goals and objective
• Perform any ad-hoc tasks as assigned.

Requirements

• Diploma or Bachelor’s degree in any discipline
• At least 3 years of working experience in ocean freight operations and quotations, with exposure to customer service.
• Air freight knowledge is an added advantage
• Independent, flexible, resourceful, and strong problem-solving
• For this role, a 1 month’s notice is required upon resignation
• Assist in any ad-hoc assignments
• Ability to multi-task
• Proficient in Microsoft Office (Excel, Word, etc.).