Logistics Operations Coordinator

POVISON is seeking a detail-oriented and proactive Logistics Operations Coordinator to support our U.S. logistics operations, with a primary focus on Direct-to-Consumer (DTC), final-mile, and white-glove delivery performance.

Fluency in Mandarin Chinese and English is REQUIRED for this position due to regular communication and coordination with POVISON's China-based team.

This role is responsible for monitoring shipments from warehouse dispatch through final delivery, coordinating with warehouses and carriers, proactively identifying transportation risks, resolving delivery exceptions, and supporting successful delivery execution.

The Logistics Operations Coordinator will work closely with U.S. Operations, warehouses, carriers, finalmile delivery teams, internal support teams, and POVISON's China-based team to ensure issues are identified early and driven through resolution.

Key Responsibilities

• Coordinate and monitor the end-to-end post-shipment process for DTC orders, from warehouse dispatch through successful final delivery.
• Track shipment and delivery status throughout the transportation process and maintain visibility of open or at-risk orders.
• Monitor warehouse and carrier exceptions in real time, including pickup delays, transit delays, prolonged tracking inactivity, damaged shipments, lost shipments, and delivery failures.
• Proactively identify orders at risk of becoming service exceptions based on shipment milestones, tracking activity, historical trends, and carrier performance.
• Take preventive action by communicating with warehouses, carriers, final-mile providers, and internal teams before issues escalate.
• Coordinate POVISON's final-mile and white-glove home delivery operations, including delivery scheduling, access concerns, address issues, product questions, reschedules, returns, and delivery exceptions.
• Manage transportation and delivery exceptions including damaged or missing products, customer refusals, unable-to-fit situations, incomplete deliveries, unsuccessful delivery attempts, and assembly or installation concerns.
• Ensure appropriate photos, notes, tracking information, and supporting documentation are collected when necessary.
• Maintain ownership of open exceptions and drive issues toward resolution while providing timely updates to the appropriate teams.
• Respond to logistics-related requests including address changes, expedited delivery requests, shipment intercepts, and other delivery needs.
• Communicate and coordinate regularly with POVISON's China-based team in Mandarin and English regarding shipment status, inventory questions, product concerns, damages, delivery exceptions, and issue resolution.
• Utilize shipment tracking data and carrier performance information to identify trends, risks, and opportunities for operational improvement.
• Maintain accurate logistics records and provide Operations leadership with visibility into shipment performance, delivery issues, and unresolved exceptions.

Required Qualifications

• Fluent in Mandarin Chinese and English – REQUIRED
• Bachelor's degree or above.
• Strong verbal and written communication skills in both Mandarin and English.
• Strong Microsoft Excel skills, including Pivot Tables, VLOOKUP, and commonly used formulas/ functions.
• Ability to independently draft professional business communications regarding shipment exceptions, logistics inquiries, carrier issues, and delivery updates.
• Strong analytical, logical-thinking, and problem-solving skills.
• Strong attention to detail with the ability to identify potential risks from shipment tracking data and operational trends.
• Proactive approach to problem-solving with a strong sense of urgency, ownership, and accountability.
• Ability to manage multiple shipments and exception cases simultaneously in a fast-paced environment.
• Strong cross-functional coordination skills with the ability to work effectively with warehouses, carriers, delivery teams, internal departments, and international teams.

Preferred Qualifications

• Degree in Logistics Management, Supply Chain, Statistics, Accounting, E-Commerce, Business, or a related field.
• Previous experience in logistics, transportation, supply chain, e-commerce, or final-mile delivery.
• Experience in cross-border e-commerce or Direct-to-Consumer (DTC) operations.
• Experience with furniture, home delivery, or white-glove final-mile delivery.
• Experience working directly with warehouses, carriers, and international teams.

Work Location: In Person

Salary: $23-$26 per hour

职位类型：全职

薪资： $23.00至$26.00（每小时 ）

预计小时数：每周 40.0

福利:
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Work Location: 现场办公