Logistics Operations Coordinator

About the role

Responsible to support efficient day-to-day operations by managing and monitoring service requests through E-Works, coordinating with internal teams, and ensuring the timely completion of operational requirements for both companies. Ensures seamless coordination, balanced workload distribution, and accurate monitoring of requests to maintain operational efficiency, service quality, and customer satisfaction.

Key responsibilities

• Monitors, assigns, and updates E-Works requests, ensuring timely processing and completion
• Coordinates with concerned departments and stakeholders to ensure timely action on requests and concerns
• Provides administrative and operational support to both companies while ensuring service continuity
• Coordinates resolution of operational issues and escalates concerns requiring management intervention
• Monitors request volumes and facilitates balanced workload distribution to optimize manpower utilization
• Tracks pending requests, conducts regular follow-ups, and escalates overdue items when necessary
• Maintains accurate records and prepares regular monitoring reports, dashboards, and status updates
• Responds promptly to inquiries and provides timely updates to stakeholders regarding request status
• Reviews and refines standard operating procedures to enhance operational efficiency, reduce costs, and improve delivery performance
• Ensures all logistics and delivery documentation follows established procedures, maintains accuracy and traceability, and supports continuous improvement and corrective actions in logistics operations

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or a related field
• Relevant vocational training, associate degrees, or equivalent work experience in logistics, operations coordination, or administrative support may also be considered
• At least 1–2 years of relevant experience in logistics, operations coordination, administrative support, customer service, or related functions
• Experience in handling service requests, coordinating with multiple stakeholders, and utilizing ERP, ticketing, or workflow management systems is preferred
• Fresh graduates with relevant internships or training may also be considered
• Ability to perform office and operational coordination duties, including prolonged computer use, data entry, and occasional movement across work areas
• Capable of working in a fast-paced environment while managing multiple priorities and meeting deadlines
• Willing to relocate or residing in Sta. Maria Bulacan.