Logistics Operations Manager

ABOUT SHEIN

SHEIN is a global online fashion and lifestyle retailer, providing an extensive range of affordable, SHEIN-branded apparel and products sourced from a global network of vendors. Since our founding in 2012, we have expanded to serve customers in over 160 countries worldwide. Our EMEA headquarters are in Dublin, and we now operate over 15 offices across the EMEA region.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world. Shein is currently looking for a Logistics Operations Manager to join the team in Frankfurt.

Reposbsibilities

• Handling and Escalation of B2B Import Declaration Customs Issues (referring to shipments from non-EU countries to the EU, and from Poland to the UK)
• Assess and categorize customs issues raised by agents. Follow SOP for matters already covered by existing procedures.
• Escalate issues not covered by SOP to the domestic customs team in a timely manner.
• Drive and execute solutions provided by the domestic customs team.
• Handling and Escalation of B2C Import Declaration Customs Issues
• Assess and categorize customs issues raised by customs brokers. Follow SOP for matters already covered by existing procedures.
• Escalate issues not covered by SOP to the domestic customs team in a timely manner.
• Drive and execute solutions provided by the domestic customs team.
• Collect and provide local customs regulations and materials as required by the domestic customs department.
• Arrange communication with local European customs authorities and customs brokers as requested by the domestic customs department, and drive the output and implementation of solutions.
• Provide preemptive warnings and alerts to the domestic customs department based on local European conditions and unexpected issues.
• Summarize and systematize overall European customs operations. Continuously update and improve customs SOPs.

Job Requirements

• Minimum 3 years of experience in European cross-border e-commerce customs operations. Proficient in relevant European cross-border e-commerce customs rules and knowledge, with a clear understanding and interpretation of the field.
• Minimum 3 years of experience in European traditional general trade customs operations. Proficient in European import customs rules and knowledge, with extensive experience in handling exceptional issues.
• Strong analytical skills, with the ability to quickly identify problems and propose reasonable and effective solutions.
• Excellent internal and external communication skills. Capable of coordinating effectively within the team and communicating efficiently with service providers and customs authorities to reach consensus.
• Pragmatic, diligent, and results-oriented work ethic.

Please note that pay information, including salary bands, will be shared with candidates upon invitation to the first interview.

Please note that the final salary offered within the stated range will be determined following a thorough assessment of a candidate's overall profile, including but not limited to qualifications for the role, technical and soft skills, and level of experience.