Logistics Operations Manager, Dairy

Logistics Operations Manager - Dairy Location: Singapore

Position Overview This position reports to SBU Head, Dairy manufacturing. The individual will manage the Singapore-based logistics team and work closely with the dairy manufacturing plants, freight/shipping, sales team and other functions to ensure timely and efficient supply chain operations.

Key Responsibilities

• Drive the Logistics and Customer Service function for the Dairy Ingredients & Solutions (I&S) business, with direct responsibility for the Singapore Logistics Operations team
• Collaborate with manufacturing plants to optimize total logistics costs, including FOB charges, freight, domestic logistics, and non-commodity purchasing (NCP)
• Serve as the key escalation point for Sales and Customer Service teams, providing cross-functional support to Sales, Shipping, Marketing, Supply Chain, and Quality functions
• Own and drive logistics performance KPIs, including OTIF (On-Time In-Full), inventory management, logistics costs, and cash-to-cash cycle performance
• Manage contract and sales order execution, working closely with customers and sales teams to ensure seamless order fulfillment
• Liaise with origin locations, suppliers, and production sites to ensure orders are accurately processed and executed in line with internal and external customer requirements
• Ensure timely contract creation and management, accurate payment terms administration, and full compliance with import/export documentation requirements
• Lead digitalization initiatives to improve shipment visibility and provide timely order and shipment status updates to internal and external stakeholders
• Drive continuous process improvements across logistics and customer service operations to enhance service excellence, cost efficiency, and operational effectiveness

Who We Are Looking For

• A seasoned logistics professional with 12-15 years of experience in logistics, supply chain, and customer service operations, preferably within the FMCG, food, or manufacturing industries
• Proven leadership capabilities with a strong track record of leading, developing, and motivating high-performing teams
• A self-driven, results-oriented individual who demonstrates initiative, accountability, and a continuous improvement mindset.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across functions and stakeholders
• Strong analytical and problem-solving skills, with the ability to navigate complex operational challenges and drive sustainable solutions
• Customer-focused with a commitment to delivering service excellence while balancing operational efficiency and cost optimization
• Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic business environment