Logistics Operations Specialist (Front Office)

General Overview of the Job:

The Front Office / Back Office Logistics Operations Specialist provides operational and administrative support for global transportation and freight forwarding operations within a Shared Services environment. The role serves as the primary coordination point between customers, origin and destination offices, carriers, vendors, and internal stakeholders to ensure timely execution of air and ocean shipments. The specialist is responsible for booking support, shipment monitoring, documentation, compliance coordination, customer communication, data validation, and exception management while adhering to established Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and quality standards.

Job Duties and Responsibilities

• Plan and coordinate domestic and international shipments by reviewing customer requirements, selecting the most efficient transport mode, scheduling shipments, and ensuring on-time delivery.
• Manage carrier and vendor relationships by booking shipments, coordinating pickups and deliveries, monitoring capacity, and resolving service issues.
• Prepare, validate, and manage shipping and export documentation, ensuring accuracy and compliance before shipment.
• Ensure compliance with international trade regulations, export filing requirements (AES, ICS2), TSA standards, and hazardous cargo regulations.
• Monitor shipments from pickup to final delivery, provide proactive status updates, resolve delays, and maintain accurate shipment records in the Transportation Management System (TMS).
• Serve as the primary customer contact, responding to inquiries, managing expectations, resolving operational issues, and maintaining high customer satisfaction.
• Identify and escalate shipment exceptions, develop recovery plans, and coordinate corrective actions to minimize service disruptions.
• Validate freight costs, vendor invoices, customer billings, and Gross Profit (GP) to ensure financial accuracy.
• Maintain accurate shipment data, generate operational reports, and support KPI tracking and continuous process improvement.

Minimum Requirements & Qualifications:

• Bachelor's degree in Logistics, Supply Chain, Business Administration, Customs Administration, Transportation Management, Commerce, or a related field.
• At least 1-2 years' experience in freight forwarding, logistics operations, transportation coordination, or supply chain/customer service operations.
• Experience supporting multinational/global customer accounts
• Experience in Shared Services or Global Business Services (GBS) environments