Logistics Process & Documentation Analyst

Position Description

The Process Governance Operator supports the execution of the Shared Service Center (SSC) process governance model by managing documentation visibility, updating tracking tools, following up on assigned activities, and conducting workflow readiness reviews. This role ensures that operational procedures remain accurate, governed, and complete across operational streams. Working under the guidance of the Process Governance Lead, the specialist coordinates documentation lifecycles, logs standardization opportunities, tracks quality assurance (QA) insights, and escalates transition risks to drive continuous improvement and operational continuity.

Functions

Documentation Governance Support

• Maintain documentation inventories, review schedules, document ownership records, and pending action tracking.
• Verify that Standard Operating Procedures (SOPs), Work Instructions (WIs), and reference guides are accessible, accurate, and submitted through standard governance channels.
• Follow up with stakeholders on pending documentation reviews, approvals, updates, and implementation steps.
• Maintain supporting evidence logs documenting process reviews, governance decisions, and operational updates.
• Identify missing, outdated, duplicated, or improperly stored documents and route standardization opportunities through established channels.

Governance Tracking & Reporting

• Maintain governance dashboards and project trackers with current statuses, action items, target completion dates, and assigned owners.
• Partner with Quality Assurance (QA) teams to translate QA findings and recommendations into actionable tasks with designated owners.
• Support leadership in identifying recurring process gaps, operational delays, or procedural trends.
• Execute ground-level operational tasks when necessary to preserve process continuity and uncover workflow optimization opportunities.

Workflow Readiness & Escalation

• Conduct workflow readiness reviews prior to operational transitions and client onboarding.
• Track pending readiness requirements, verify documentation completeness, and escalate unresolved dependencies.
• Communicate risks, operational delays, and dependencies promptly using structured escalation paths.

Qualifications and Requirements

• Proven experience in process documentation, quality assurance, process governance, or administrative operations support.
• Strong understanding of Standard Operating Procedures (SOPs), Work Instructions (WIs), operational workflows, and documentation lifecycle management.
• Exceptional organizational skills with the ability to manage multiple tracking tasks, meet deadlines, and handle fast-paced environments.
• Strong analytical and problem-solving skills to detect process gaps, document inconsistencies, and workflow bottlenecks.
• Excellent written and verbal English communication skills for cross-departmental coordination and technical documentation updates.
• Preferred: Bachelor's degree in Industrial Engineering, Business Administration, Systems Engineering, or a related field.