Logistics Specialist

Overview

Contrax is a fast-growing freight brokerage looking for a Logistics Specialist to manage day-to-day load coordination and keep shipments moving. You'll be the connective tissue between carriers, customers, and our brokers — tracking loads, solving problems before they become escalations, and keeping communication tight from pickup to delivery. This is a hands-on ops role, not a desk-and-wait job: we're looking for someone who takes ownership and doesn't need to be told twice.

Responsibilities

• Track and manage active loads from dispatch through delivery, proactively flagging delays or exceptions
• Communicate with carriers and drivers to confirm pickup/delivery times, locations, and load details
• Provide timely shipment status updates to brokers and customers
• Troubleshoot service issues in real time — missed pickups, detention, rescheduling — and drive them to resolution
• Maintain accurate load and carrier data in our TMS
• Support carrier vetting and compliance checks using our carrier network tools
• Coordinate with brokers and account managers to ensure loads are covered and customer expectations are met
• Identify recurring issues and suggest process fixes rather than just working around them

Requirements

• Prior experience in freight brokerage, dispatch, or logistics coordination preferred
• Comfortable working in a TMS and load board environment
• Strong verbal and written communication — you'll be on the phone and emailing with carriers and customers daily
• Able to stay calm and solve problems under time pressure; freight doesn't wait for business hours
• Detail-oriented and organized enough to manage multiple active loads at once
• A self-starter mentality — we're not looking for someone who waits to be told what to do

Why Contrax

We do the basics right — the things a lot of brokerages overlook. We hire people who operate like owners, not employees, and we've built one of the best after-hours support teams in the industry. If you want a job where your effort is visible and rewarded, not lost in a big company, this is that.

To apply: Send your resume and a short note to [email protected]

Pay: $40,000.00 - $90,000.00 per year

Work Location: In person