Logistics Specialist

The Logistics Specialist role is a bit of sales, customer service, and operations all rolled into one. No day is ever the same! Your primary responsibility is to establish and maintain quality relationships with customers and shippers. We need you to add new qualified accounts while maintaining your current client base. You will be finding solutions to our customers’ problems through teamwork and collaboration with our carrier services team. Once you have quoted and won business, you will then oversee the shipment to completion, all while updating and communicating back to your customer when necessary.

You

Motivated to solve problems and puzzles. Thrive in a team atmosphere where success is celebrated. Adapt quickly to challenging situations. Love talking with people and negotiating win-wins. Have an eye for detail so that things don’t fall through the cracks. Looking for a role where you can shine, but also grow.

Essential Responsibilities:

• Develop and maintain relationships with customers and clients
• Outbound phone calls to solicit freight from current and potential customers
• Coordinate, quote, and monitor shipments
• Resolve customer questions and provide solutions related to shipments
• Maintain customer databases: TMS & CRM
• Develop knowledge on market, industry, and trends and use it to inform your work
• Consistently and proactively look for ways to improve our processes and operations

Must-Haves:

• Excellent written and verbal communications skills
• Detail-oriented with strong organizational skills
• Ability to successfully and professionally resolve conflicts and negotiate
• Creativity and outside-of-the-box thinking to solve problems
• Task management and prioritization: proven ability to thrive in a fast-paced environment
• Team player who is also self-motivated
• Proficiency in general office computer skills: email, internet, MS Office, Excel

Nice-to-Haves:

• Transportation or logistics experience: preferably 1-3 years in truck brokerage or trucking
• Prior customer-facing experience: either in customer support or sales

Us

Committed to solving our customers’ freight and shipping challenges with creativity and integrity. Fanatical about customer service. Growing and building upon a 25+ year history of success in our industry. Dedicated to our employees and teams, because we know that without them, we don’t have a business. We are Shaker Logistics, a recognized leader in logistics and transportation that arranges shipment of our customers’ freight across North America.

Are You In?
Please send a resume and a brief note as to why you’d be perfect for this role. This part is important! Think of it as a writing sample—you need to be able to communicate well to be successful in this role.

Job Type: Full-time

Pay: $20.00 - $26.50 per hour

Experience:

• Logistics: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Waterford, NY 12188 (Required)

Work Location: In person