Logistics Specialist

Job Summary

As a member of the Logistics and Operations team at , you play a critical role in maintaining the accuracy, organization, and integrity of inventory within the store and warehouse environment. You ensure products are received, tracked, stored, and processed correctly to support a seamless customer and operational experience. Through daily audits, cycle counts, shipment processing, and system monitoring, you help protect inventory accuracy while supporting efficient product flow throughout the building.

This role requires strong attention to detail, accountability, and a proactive mindset. You will work retail and visual merchandising teams to identify discrepancies, resolve issues, and improve operational processes. Whether handling inbound deliveries, performing audits, or troubleshooting inventory exceptions, you help ensure the right products are in the right place at the right time.

Wayfair’s retail business is in an exciting phase of growth, with new store openings and evolving operational capabilities that bring our digital-first brand to life in a physical environment. This role offers a unique opportunity to be part of building scalable inventory processes and operational excellence from the ground up. Our Logistics and Operations team plays a vital role in supporting store performance, customer satisfaction, and overall business success as we continue to grow.

Key ResponsibilitiesCustomer Engagement & Sales

• Lead with Connection: Build authentic relationships by asking thoughtful questions to understand each customer’s needs, preferences, and project goals.
• Guide the Journey: Support customers through the full shopping experience—from inspiration to purchase—reducing friction and creating clarity.
• Always Be FIlling (ABF): Approach every direction as an opportunity to provide excellent deals/show off the best product.
• Accurate Pricing and Signage: Improve the shopper journey by ensuring all products and prices are correctly represented via electronic shelf labels (ESLs), brand-specific displays, and functional or promotional signage.

Inventory Accuracy & Control

• Ensure Inventory Accuracy: Conduct daily audits and maintain a robust Cycle Count Program to protect inventory integrity.
• Utilize scanning technology to track carton-level details including quantity, condition, and location.
• Monitor inventory discrepancies to ensure system and physical inventory alignment.
• Label all inventory accurately.

Inventory Operations

• Manage Inventory Performance: Monitor aging inventory, process markdowns, and coordinate vendor returns for recalls.
• Receive and Process Shipments: Unload and receive inventory carefully, including manual handling of large and heavy items.
• Accurately document overages, shortages, damages, and inventory exceptions during receiving and processing activities.
• Support efficient inventory flow between the stockroom, and sales floor operations.

Systems & Auditing

• Process incoming shipping to ensure accuracy
• Use ticketing systems to manage operational exceptions and support issue resolution.
• Identify trends, process gaps, and opportunities for operational improvements based on frontline observations.

Operational Excellence & Team Collaboration

• Collaborate closely with logistics leaders, retail teams, and operational partners to streamline processes and maintain Wayfair’s operational standards.
• Adapt quickly to changing business needs and take ownership of inventory-related challenges in a fast-moving environment.
• Support store operations as needed, including replenishment, organization, and back-of-house tasks.
• Demonstrate reliability by maintaining punctual attendance and proactively communicating operational concerns or unexpected issues.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement

Work Location: In person