Logistics Staff

Job Summary

The Logistics Staff is responsible for coordinating and monitoring the timely, accurate, and cost-efficient delivery of products from the warehouse to customers. The position works closely with Warehouse, Sales, Customer Service, third-party trucking providers, and other concerned departments to ensure that deliveries are properly scheduled, documented, tracked, and completed.

In an FMCG environment, the position is expected to respond quickly to delivery requirements, proactively address delivery issues, and maintain accurate logistics records to support a high level of customer service.

Key Responsibilities

1. Delivery Planning and Coordination

• Coordinate daily delivery schedules based on approved orders, customer requirements, vehicle availability, and delivery priorities.
• Prepare and communicate delivery schedules to Warehouse, Sales, drivers, helpers, and third-party trucking providers.
• Coordinate special delivery requirements, delivery windows, and customer receiving schedules.
• Ensure that urgent and priority deliveries are properly identified and communicated.
• Assist in maximizing vehicle utilization and consolidating deliveries whenever practical.

2. Delivery Monitoring

• Monitor dispatched deliveries from warehouse departure until successful delivery to the customer.
• Regularly coordinate with drivers and trucking providers regarding delivery status.
• Immediately escalate delays, vehicle breakdowns, customer receiving issues, rejected deliveries, and other delivery exceptions.
• Coordinate with concerned departments to resolve delivery problems and minimize disruption to customers.
• Maintain an updated daily delivery monitoring report.

3. Delivery Documentation

• Ensure completeness and accuracy of delivery documents before dispatch.
• Monitor the timely return of signed Delivery Receipts (DRs), Proof of Delivery (POD), and other required documents.
• Check returned documents for completeness, customer acknowledgment, and discrepancies.
• Properly file and maintain logistics and delivery records.
• Coordinate missing, incomplete, or disputed delivery documents with the concerned parties.

4. Third-Party Trucking Coordination

• Coordinate vehicle requirements and schedules with accredited third-party trucking providers.
• Monitor trucking provider compliance with agreed schedules and service requirements.
• Document incidents involving late arrivals, delivery failures, vehicle issues, product handling concerns, and other service deficiencies.
• Validate trucking-related documents and charges prior to endorsement for payment, as assigned.
• Maintain records of trucking performance for supplier/service provider evaluation.

5. Delivery Exception and Returns Management

• Coordinate rejected, undelivered, returned, or backloaded products with Warehouse, Sales, and other concerned departments.
• Ensure that reasons for failed or incomplete deliveries are properly documented.
• Monitor the return of undelivered products to the warehouse and ensure proper turnover and documentation.
• Assist in investigating delivery discrepancies, shortages, damages, and other logistics-related incidents.
• Maintain monitoring of open delivery issues until properly resolved.

6. Logistics Reporting

• Prepare daily, weekly, and monthly logistics reports as required.
• Monitor delivery performance indicators such as:
• On-Time Delivery (OTD)
• Delivery success rate
• Failed/returned deliveries
• Delivery lead time
• Truck utilization
• Delivery documentation completion
• Logistics cost, when applicable
• Provide accurate logistics data to Management for operational review and decision-making.

7. Compliance and Coordination

• Ensure compliance with Company policies on product handling, security, safety, and documentation.
• Coordinate closely with Warehouse personnel to ensure that dispatched products correspond with approved delivery documents.
• Report suspected product loss, pilferage, unauthorized product movement, document irregularities, or other security concerns immediately.
• Maintain confidentiality of customer, pricing, operational, and Company information.
• Perform other logistics and supply chain-related duties that may be assigned by the immediate superior.

Qualifications

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or a related field.
• Relevant vocational or college-level education may be considered depending on experience.

Experience

• Preferably with at least 1–2 years of experience in Logistics, Distribution, Warehouse, or Supply Chain operations.
• Experience in FMCG, retail distribution, or high-volume delivery operations is an advantage.
• Experience coordinating with third-party trucking providers is preferred.

Knowledge and Skills

• Knowledge of delivery and distribution processes.
• Good planning, scheduling, and coordination skills.
• Strong attention to detail and documentation.
• Ability to prioritize multiple and urgent delivery requirements.
• Good problem-solving and follow-through skills.
• Proficient in Microsoft Excel and other basic office applications.
• Good written and verbal communication skills.
• Ability to work effectively with Warehouse, Sales, drivers, customers, and third-party service providers.

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Company events
• Flextime
• Free parking
• On-site parking
• Opportunities for promotion

Work Location: In person