Logistics Strategy and Projects Specialist

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

This role is responsible for elevating the overall eCommerce logistics experience by diagnosing operational bottlenecks, designing system and process solutions, and leading cross-functional execution across internal teams and external 3PL partners.

Job Description:

1. Drive End-to-End Logistics User Experience (UX) Initiatives:

• Identify and eliminate friction points across the entire logistics journey for both buyers and sellers, spanning in-app tracking interfaces to physical delivery touchpoints.
• Design and deploy user-centric initiatives that improve key experience metrics, including delivery speed, tracking accuracy, and fulfillment reliability.
• Continuously analyze user feedback and operational data to iterate on customer-facing and merchant-facing logistics features.

2. Lead Process and System Re-Engineering (Internal & 3PL Partners):

• Diagnose core operational problems and translate them into actionable system features, workflow adjustments, and automated solutions.
• Partner with internal product/tech teams and external 3PL partners to implement standard operating procedure (SOP) updates and system integrations.

3. Execute Structured Project Management and Debottlenecking:

• Scope, plan, and manage complex logistics projects from initial problem framing through post-launch operationalization.
• Proactively navigate project "grey areas," resolve cross-departmental alignment issues, and unblock execution delays across functions.
• Establish clear KPIs, project milestones, and tracking dashboards to monitor adoption and long-term project impact.

4. Conduct Data-Driven Impact Sizing and Problem Structuring:

• Perform quantitative analysis to size operational issues, model cost-benefit trade-offs, and prioritize high-value initiatives.
• Structure complex, multi-variable logistics problems into actionable workstreams and pragmatic solution frameworks.

5. Drive Stakeholder Alignment and Senior Management Reporting:

• Lead cross-functional alignment meetings across Product, Engineering, Operations, and 3PL account management teams.
• Synthesize complex project updates, risks, and strategic proposals into clear presentation decks for senior management reviews.

Requirements:

Experience:

2 to 4 years of relevant working experience in project management, operations strategy, management consulting, or eCommerce logistics.

Preferred Field of Study:

Degree in Industrial Engineering, Management Engineering, Business Administration, Supply Chain Management, or a related course.

Alternative Experience:

Candidates with equivalent hands-on experience in high-growth tech platforms, 3PL operations management, or tech-enabled supply chain environments will be equally considered.

Skills Required:

1. Data Analysis & Impact Sizing:

• Advanced proficiency in spreadsheet tools (Microsoft Excel, Google Sheets) for data crunching, cost-benefit modeling, and impact estimation.
• Strong ability to evaluate operational trade-offs and drive data-backed decisions without requiring advanced database querying skills (SQL not required).

2. Cross-Functional Stakeholder Management:

• Proven ability to collaborate with, influence, and align diverse internal departments and external logistics providers.
• Demonstrated skill in managing ambiguous operational scenarios and resolving cross-team friction to keep projects moving forward.

3. Structured Problem-Solving:

• Exceptional ability to break down ambiguous, unstructured logistics issues into logical root causes and structured solution paths.
• Comfort with evaluating multiple solution paths and recommending scalable, practical fixes.

4. Executive Written & Verbal Communication:

• High proficiency in structuring clear, visual presentation decks for leadership visibility and project pitch proposals.
• Confident verbal communicator capable of facilitating high-stakes alignment sessions and presenting directly to senior leadership.