Logistics Support Associate

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Job Overview

The Logistics Coordinator is responsible for the end-to-end tracking and monitoring of freight loads across multiple systems. This role ensures total visibility by maintaining real-time updates on arrival times, departure times, and current locations via email, phone, and TMS platforms.

The ideal candidate is a proactive communicator who thrives in a fast-paced environment, actively collaborates with planners to resolve issues, and provides exceptional administrative support to ensure all loads move smoothly and on schedule.

Key Responsibilities

• Load Tracking & System Management
• Real-Time Dashboards: Maintain and continuously update the internal load dashboard.
• Data Logging: Acknowledge partner notifications immediately and register comprehensive load details (including detailed notes) received from carriers or drivers into the system.
• Milestone Confirmation: Confirm all pick-ups and deliveries; track assigned loads and update check calls regularly.
• Carrier Communication: Call drivers or dispatchers to request accurate ETAs and current locations. Reach out to carriers to verify shipping hours and confirm load readiness.

Documentation & Compliance

• Document Routing: Forward Proof of Deliveries (PODs) and other load-related documentation to the appropriate internal departments.
• Discrepancy Resolution: Take ownership of document retrieval in the event of rate confirmation discrepancies.
• Information Security: Manage sensitive documentation discretely, maintaining strict confidentiality for both company and accounting data.

Escalation & Collaboration

• Issue Escalation: Identify, communicate, and escalate transit delays or operational bottlenecks to the main Point of Contact (POC) or supervisor.
• Team Support: Collaborate closely with planners regarding transit issues and support the wider logistics team with administrative tasks as assigned.

Skills and Qualifications

• Systems Proficiency: Experience with or quick adaptability to computerized logistics software, data entry, and multi-program operations.
• Communication Tools: Familiarity with professional email etiquette and phone communication systems.

Core Competencies

• Attention to Detail: High accuracy in data entry and tracking notes.
• Multitasking & Organization: Ability to manage multiple loads and shifting priorities under pressure.
• Problem-Solving & Proactiveness: Anticipates delays and actively works to find solutions before they impact the schedule.
• Communication: Courteous and professional verbal and written communication skills for interacting with co-workers, carriers, and clients.
• Reliability: A proven history of consistent attendance, punctuality, and a strong sense of professional commitment.

Tools & Systems Used

Training will be provided, but prior experience with the following systems is highly advantageous:

• • TMS: McLeod TMS
• Communication: Microsoft Outlook, MS Teams, RingCentral Softphone
• Productivity: Microsoft 365 (Word, Excel)

Join the Lean Solutions Group! Innovate, grow your career, and make a real impact with a fast-paced, collaborative global team.