Logistics Support Specialist

Responsibilities: Customs & Documentation Specialist

Process Associate / Senior Process Associate  Bangalore

Main Job Purpose

The Customs & Documentation Specialist is responsible for the end-to-end preparation of customs declarations and export/shipment documentation, ensuring smooth, compliant, and audit-proof movement of goods. The role combines customs declaration management (UK & DE export declarations, transit documents, supplementary declarations) with shipping documentation responsibilities (collection, sharing, and storage of export documents), acting as the single point of contact for customs- and documentation-related issues across factories, logistics, planning, procurement, dispatch, and sourcing teams.

Key Responsibilities

Customs Declarations

• Prepare and file UK & DE export declarations.
• Prepare and file transit documents for UK exports.
• Prepare and file Supplementary Declarations for UK imports.
• Monitor shipment progress and resolve any customs documentation issues that arise.
• Control proofs of exit and liaise directly with Customs Authorities.
• Manage and control customs declarations from a legal and compliance perspective (audit-proof).
• Act as first point of contact (FPOC) for any customs-related issues for factories, logistics, planning, procurement, and customs teams.
• Perform data quality checks on all submitted declarations.

Shipping & Export Documentation

• Collect and prepare all shipping documentation for the movement of products from Supply Units to destination markets.
• Share digital and paper documents with clients in a timely manner.
• Ensure documents are ready and accurate ahead of shipment deadlines.
• Ensure secure storage of documentation and its availability for audits.
• Ensure correct priority is given to transport based on customer service needs.
• Carry out ad-hoc activities related to customs and documentation processes.
• Work in close cooperation with the Dispatch team, Sourcing Units, Ultra Logistics team, and Customs.

Shift & Coverage (entry-level roles)

• 24/7 shift working pattern.
• Stand-by duty during post-working hours (nights and weekends), as required by role level.

Minimum Qualifications

• Experience in customs, foreign trade, logistics, finance, planning, or procurement.
• Strong Excel skills.
• Basic to working knowledge of customs processes.
• Good communication in English both oral and written; able to communicate effectively with all levels of management and peers.
• Organizational awareness and good skills in planning own workload.
• University degree (minimum Bachelor).
• For senior / bilingual roles: an additional European language (e.g., German) at a professional working level.

Preferred Qualifications / Skills

• Knowledge of SAP & SAP GTS an advantage.
• Self-motivated and independent personality with strong problem-solving skills.
• Good understanding of supply chain and supply planning business drivers.
• Well-developed interpersonal and communication skills.
• Ability to work under time pressure and quickly set priorities.
• Another European language is an asset.
• Experience in supply planning or logistics is an asset.
• Advanced MS Excel.
• For Team Leader track: minimum 2 years' experience in team management.