Logistics Trainee

Logistics Trainee - Job Overview:

The Logistics Trainee position provides an opportunity to build a foundation for a career in the transportation brokerage industry. The primary responsibility of the Logistics Trainee is to learn the operational, customer service and carrier management functions of a third-party logistics provider while supporting the daily activities of the Operations and Account Management teams. Success in this role will be achieved through hands-on training, active participation in daily operations, and a willingness to learn, take initiative, and assume increasing responsibility. The trainee will develop an understanding of how freight moves from origin to destination, how carrier relationships are developed and managed, how customer transportation needs are met, and how a successful brokerage balances service, cost, and profitability. Upon successful completion of the training program, individuals who demonstrate the necessary skills, initiative, and performance will have the opportunity to advance into a more specialized Operations or Business Development role.

Responsibilities:

Transportation Operations

• Assist the Operations team with booking, scheduling, tracking, and executing customer shipments.
• Monitor shipment status and proactively communicate with carriers to ensure on-time pickups and deliveries.
• Assist with resolving shipment delays, scheduling issues, and other operational exceptions.
• Learn and follow established procedures for shipment execution, documentation, and customer-specific requirements.
• Maintain accurate and timely shipment information in the company's Transportation Management System (TMS).

Carrier Development

• Assist with identifying, qualifying, and developing relationships with reliable carrier partners.
• Participate in carrier rate negotiations and learn how to evaluate pricing, service, and capacity.
• Coordinate communication with carriers to ensure shipment requirements and expectations are clearly understood.
• Develop an understanding of carrier qualification, insurance, safety, and compliance requirements.
• Learn how market conditions, capacity, and transportation pricing influence carrier procurement decisions.

Account Management

• Learn how WHY Logistics differentiates itself from other transportation providers and communicates its value to customers.
• Develop an understanding of how operational execution, customer service, pricing, and profitability contribute to long-term customer relationships.
• Participate in customer and prospect discussions as appropriate to gain exposure to the sales process.
• Actively participate in training and seek opportunities to expand transportation and logistics knowledge.
• Demonstrate initiative by asking questions, identifying solutions, and following through on assigned responsibilities.
• Manage multiple tasks and priorities with a sense of urgency and attention to detail.
• Maintain accurate information in company systems and protect confidential company and customer information.
• Work collaboratively with Operations, Business Development, and other team members to support customer requirements and company objectives.

Qualifications:

• Interested in building a career with a growth-oriented company.
• Driven, competitive, naturally passionate, curious, and eager to learn.
• Coachable and receptive to feedback, training, and new approaches.
• Business-minded, with the ability to manage multiple priorities in a fast-paced work environment.
• Goal-oriented with the ability to work in a deadline-driven environment.
• Strong attention to detail and ability to learn and absorb information quickly.
• Strong problem-solving and decision-making abilities.
• Team player who can also take initiative and produce independent results.
• Possess excellent written and verbal communication skills.
• Comfortable working with numbers, evaluating information, and learning new technology.
• Working knowledge of Microsoft Office, particularly Excel and Outlook.
• Transportation Management System (TMS) experience a plus, but not required.
• Previous transportation, logistics, customer service, sales, or related experience a plus, but not required.
• High school diploma or equivalent required; additional education or relevant experience preferred.
• Travel Expectation – none required.

Employee Expectations:

• Build Relationships for Impactful Growth – Develop strong working relationships with carriers, customers, and coworkers while learning how effective relationships contribute to success in the transportation industry.
• Tackle Challenges and Drive Solutions – Approach problems with curiosity and persistence, take ownership of assigned responsibilities, and work toward practical solutions.
• Gain Ground Through Incremental Development – Commit to continuous learning, apply feedback, and build the knowledge and skills necessary to advance within the organization.
• Embrace the Grind – Understand that success in logistics requires consistency, follow-through, attention to detail, and a willingness to put in the effort necessary to serve customers and support the team.
• Demonstrate accountability by following through on commitments and communicating proactively when challenges arise.
• Maintain a sense of urgency when managing shipments, carrier communication, and assigned tasks.
• Represent WHY Logistics with professionalism, honesty, and integrity in all interactions.
• Take initiative, ask questions, and actively seek opportunities to learn rather than waiting for direction.
• Understand that successful transportation execution requires balancing customer expectations, carrier relationships, service requirements, and profitability.
• Demonstrate a willingness to learn both the operational and business development sides of transportation brokerage and pursue opportunities for continued growth.

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person