Longevity Clinic Manger - REBOOST Wellness

Clinic Manager — REBOOST Wellness

Bangkok – Thonglor
Practice Management (Healthcare & Medical)
Full-Time

Preferred Start Date: September 2026
Clinic Opening: October 1, 2026

Location: REBOOST IV & Longevity Clinic, connected to RECHILL Thonglor at Marketplace Thonglor
View location on Google Maps

Help Build and Lead Bangkok’s Next Premium Longevity Clinic

REBOOST is a new IV therapy and longevity clinic opening alongside RECHILL Thonglor—one of Bangkok’s leading social wellness destinations.

By combining doctor-supervised treatments with RECHILL’s recovery experiences and community, REBOOST will offer something different from a traditional medical clinic: a trusted, welcoming, and beautifully designed environment where clinical care meets premium hospitality.

We’re looking for an experienced Clinic Manager to help bring this concept to life, prepare the clinic for launch, and lead its daily operations.

This is an opportunity to join from the beginning and play a meaningful role in shaping the team, systems, service standards, patient experience, and culture of a growing wellness brand.

Your Mission

Build and operate a trusted, efficient, and welcoming clinic that delivers excellent patient care and an exceptional customer experience.

You will work directly with the founders, Medical Director, doctors, nurses, reception team, suppliers, and marketing team to ensure REBOOST launches successfully and operates to a consistently high standard.

What You’ll Do

Pre-Opening and Launch

• Help prepare REBOOST for its October 1 opening
• Recruit, onboard, schedule, and train the clinic team
• Develop operating procedures with the founders and Medical Director
• Create smooth patient journeys from booking through treatment and follow-up
• Set up booking, CRM, payment, inventory, and reporting systems
• Coordinate laboratories, pharmacies, suppliers, and service providers
• Lead staff training, operational simulations, and soft-opening sessions
• Ensure the clinic, team, and systems are fully prepared before opening

Daily Clinic Operations

• Manage the clinic’s complete day-to-day operation
• Prepare staff schedules and maintain appropriate coverage
• Coordinate doctors, nurses, receptionists, and housekeeping
• Monitor appointments, waiting times, treatment rooms, and patient flow
• Resolve operational issues quickly, calmly, and professionally
• Ensure the clinic is clean, organized, properly stocked, and ready each day
• Maintain consistent service and operational standards across every shift

Patient Experience

• Create a warm, premium, and personalized experience for every patient
• Ensure bookings, check-ins, consultations, treatments, payments, and follow-ups run smoothly
• Train the team in hospitality, communication, and patient care
• Handle complaints, service recovery, and special requests professionally
• Monitor patient feedback and continually improve the customer journey

Team Leadership

• Lead, motivate, and support the clinic team
• Set clear expectations for professionalism, punctuality, appearance, and patient care
• Conduct team meetings, training, coaching, and performance reviews
• Manage attendance, leave, shift coverage, and staff performance
• Build a positive culture based on teamwork, accountability, and continuous improvement

Clinical Coordination and Compliance

• Work closely with the Medical Director, doctors, and Head Nurse
• Ensure approved procedures and clinical protocols are followed
• Support accurate patient documentation, consent, and record management
• Maintain high standards for cleanliness, infection control, privacy, and safety
• Escalate medical concerns or incidents immediately to the appropriate medical professional
• Support clinic licensing, inspections, and regulatory requirements

The Clinic Manager oversees operations but does not make medical decisions unless appropriately licensed and authorized.

Inventory and Financial Controls

• Manage medical and non-medical inventory
• Monitor stock levels, expiration dates, storage conditions, and product usage
• Coordinate purchasing and deliveries with approved suppliers
• Monitor daily payments, refunds, discounts, and cash reconciliation
• Prepare regular operational and performance reports
• Coordinate with accounting on expenses, invoices, payroll, and supplier payments

Clinic Performance and Growth

• Monitor bookings, revenue, treatment volume, cancellations, patient satisfaction, and retention
• Support appropriate rebooking, memberships, and treatment packages
• Identify opportunities to improve efficiency, service quality, and clinic performance
• Coordinate promotions, partnerships, and events with the marketing team
• Help build long-term relationships with patients and the wider RECHILL community
• Ensure commercial goals never override medical judgment or appropriate patient care

Who We’re Looking For

You should have:

• At least three years of management experience in a medical, aesthetic, wellness, or healthcare setting
• Experience managing staff, schedules, patient service, inventory, and suppliers
• Strong leadership, organization, and problem-solving skills
• A high standard of customer service and professional communication
• Experience creating, implementing, and improving operating procedures
• Confidence working with doctors, nurses, founders, and external partners
• Experience with clinic-management, booking, CRM, POS, or patient-record systems
• Strong attention to detail, ownership, and personal accountability
• Professional Thai and English communication skills
• Availability to work full-time at Marketplace Thonglor
• Availability to begin in September for pre-opening preparation

Preferred Experience

The following experience would be an advantage:

• IV therapy, longevity, preventive medicine, anti-aging, aesthetic, or premium wellness clinics
• Opening a new clinic or healthcare location
• Thai private-clinic operations and healthcare requirements
• Coordinating with laboratories, pharmacies, and medical suppliers
• Managing memberships, treatment packages, or premium clients
• Budgets, purchasing, payroll coordination, and financial reporting
• Premium hospitality, spa, or customer-service environments

Why Join REBOOST?

• Help create a new premium clinic from the ground up
• Directly influence its team, systems, patient experience, and culture
• Work closely with the founders and medical leadership
• Become part of the established RECHILL wellness community
• Join a modern concept combining healthcare, hospitality, recovery, and longevity
• Grow with the company as REBOOST expands

For the right person, this position may develop into a senior operations role overseeing additional locations, teams, and wellness concepts.

Application Questions

Please answer the following questions when applying:

1. Why are you interested in joining REBOOST?
2. How many years of clinic or healthcare-management experience do you have?
3. What type and size of clinic team have you managed?
4. Have you helped open a new clinic or healthcare location?
5. Which clinic-management, booking, CRM, POS, or inventory systems have you used?
6. Describe an operational problem you identified and successfully improved.
7. How would you prepare a completely new clinic during the four weeks before opening?
8. Which five KPIs would you monitor during the clinic’s first three months?
9. How would you balance business targets with patient care and medical standards?
10. What are your Thai and English communication levels?
11. What is your expected monthly salary and required notice period?
12. What is the earliest date you can begin working?

Thank you for your interest in REBOOST. We appreciate the time required to submit a thoughtful application and look forward to learning more about your experience.