looking For parent service support For school

Key Responsibilities

Primary responsibilities:

Parent Relationship Management.

Serve as the key contact for parents.

Resolve the Internal Service Request (ISR) raised by the parents on the portal.

Collect parent feedback and concerns, and work with school leadership to address issues and improve satisfaction.

Act as a mediator when needed to ensure concerns are heard and addressed respectfully and effectively.

Effectively address/resolve parents’ enquiries across mediums i.e. in-person, over the phone, email, company website etc.

Escalate all unresolved grievances of the parents to the Principal and Marketing Team at Vertex for prompt resolution ending with a parent delight

Adroitly track all parents’ queries via organizational query traction mechanism like CRM etc.

Generate parents’ delight by ensuring high responsiveness and closing the loop with parents on all issues and keep them updated/engaged during the process of resolution.

Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.

Facilitate the information of all elements pertaining to a child’s life cycle in the school as well as post school activities, summer camps etc.

Address parent inquiries regarding School’s policies and procedures.

Key Interactions

Internal: All Staff

External: Parents

Desired Qualification

Graduate/Post Graduate in any discipline

Experience

1-5 years customer service work experience preferably in Education space.

Expected Competencies

Strong conviction skills

Ability to manage multiple processes

Flexible Adaptability

Compassion and patience

Parent enquiries Service

Proactive, ethical, and responsible nature

Parent Oriented

Communication & Telephone Etiquette

Resilient & Zest to work.

Collaboration

Optimizing & prioritize

work processes

Skills and Knowledge

Ability to work with a diverse parent population.

Excellent interpersonal and communication skills.

Strong organizational and time-management skills.